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Genesys PureConnect VS Convoso

Compare Genesys PureConnect VS Convoso and see what are their differences

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Reimagine how you connect with prospects and customers featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Genesys PureConnect logo Genesys PureConnect

The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

Convoso logo Convoso

Call center solution to covert leads faster
  • Genesys PureConnect Landing page
    Landing page //
    2022-12-25
  • Convoso Landing page
    Landing page //
    2023-09-09

Dramatically boost contact rates up to 300% with Convoso's intelligent call center software. Our omnichannel cloud-based solution offers infinitely scalable growth and delivers exceptional ROI. Convoso matches a dedicated product expert to every customer to help optimize their dialers and maximize efficiencies for managers, agents, and leads. Join other high-achieving call centers driving profitability with Convoso, from small business to enterprise.

Genesys PureConnect videos

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Convoso videos

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Convoso- Call Center Software Value- 2D Animation

More videos:

  • Review - Convoso Employee Reviews - Q3 2018
  • Review - Convoso

Category Popularity

0-100% (relative to Genesys PureConnect and Convoso)

Genesys PureConnect

Convoso

Communication
75 75%
Communication
25% 25
Customer Support
100 100%
Customer Support
0% 0
VoIP
0 0%
VoIP
100% 100
Enterprise Communication
76 76%
Enterprise Communication
24% 24

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Genesys PureConnect and Convoso

Genesys PureConnect Reviews

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Convoso Reviews

10 Best Call Center Software (December 2022)
Convoso is a call center platform that can work well for inbound and outbound calls, but it focuses on outbound calling features. Convoso’s system can detect an answering machine or voicemail with up to 97% accuracy, according to the company. This means agents won’t waste time on calls that go nowhere. There are also standard call center features, such as call routing,...
Source: www.forbes.com

What are some alternatives?

When comparing Genesys PureConnect and Convoso, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Freshdesk Contact Center - Freshdesk Contact Center is a customer-friendly contact center software provider that simplifies communication between agents and customers by providing tools for both sides.

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

TollFreeForwarding - TollFreeForwarding offers hosted PBX, call forwarding and IVR solutions.

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