Genesys PureConnect
Genesys Cloud
Five9
NICE inContact
Genesys Engage
Aircall
8x8 Cloud Contact Center
CallTrackingMetrics
PlayVox
Scorebuddy
ActivTrak
Five9
Calabrio ONE
Stella Connect
Observe.AI
klaus
Are you currently conducting quality evaluations on your service team? Is your growth and high amounts of customer demands affecting your service?
Running quality assurance on spreadsheets is difficult to control, not scalable and not accurate enough for you to make decisions on what needs to be improved and what’s truly important to your customers.
Centralize, filter, and prioritize all your interactions to identify where the real problems are.
PlayVox is a quality assurance software for customer service teams. By using PlayVox you can manage all your quality operations to easily pinpoint customer service issues and take real-time action such as coaching, training and motivating agents to drive continuous improvement.
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Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.
Scorebuddy - SO WHAT IS SCOREBUDDY ALL ABOUT? Years ago, physical score cards or computer spreadsheets were used to track customer interactions.
Five9 - Five9 provides cloud-based call center software for sales, marketing and support.
ActivTrak - Understand how work gets done. Collect logs and screenshots from Windows, Mac OS and Chrome OS computers.
NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.
Genesys Engage - Contact Center Operations