Software Alternatives, Accelerators & Startups

Genesys PureCloud VS CallShaper

Compare Genesys PureCloud VS CallShaper and see what are their differences

Genesys PureCloud logo Genesys PureCloud

Utilities, Application Utilities, and Contact Management

CallShaper logo CallShaper

Cloud Based Automated Calling System. Features Blended Dialing, Predictive Dialing, Call Tracking. Get Cloud Based Predictive Dialer for Better Performance.
  • Genesys PureCloud Landing page
    Landing page //
    2023-07-25
  • CallShaper Landing page
    Landing page //
    2023-07-21

Genesys PureCloud videos

Genesys PureCloud User Training

CallShaper videos

CallShaper Cloud-Based Hosted Dialing Platform Overview

More videos:

  • Review - Reporting : CallShaper's Hosted Dialing Platform (Cloud Based) - Customer Contact Solutions
  • Review - Scorecards : CallShaper's Predictive Dialing Platform (Cloud Based) - Virtual Service Center

Category Popularity

0-100% (relative to Genesys PureCloud and CallShaper)
Customer Support
100 100%
0% 0
Communication
57 57%
43% 43
Phone System
43 43%
57% 57
Enterprise Communication
100 100%
0% 0

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Genesys PureCloud and CallShaper

Genesys PureCloud Reviews

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CallShaper Reviews

Best Call Center Software: The Complete List (2020 Update)
CallShaper helps with increased agent efficiency, measuring performance, and hosts everything in the cloud. They provide reporting tools, campaign management tools, integrations, and stellar supervisor applications that all help improve call center procedures.

What are some alternatives?

When comparing Genesys PureCloud and CallShaper, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Knowmax - Knowledge Management Software, A System To Deliver Seamless Customer Experience Across Assisted & Digital Channels

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

Neodove - NeoDove is the most powerful sales enablement tool for managing your calling team and empowering your team to succeed with game-based incentive programs.

JivoChat - JivoChat is a live chat that enables you to talk to visitors on your website

Novanet (C3) - Novanet (C3) provides a cloud-based contact center, inbound call center, customer support, and outbound dialer applications.