Software Alternatives & Reviews

Genesys Engage VS Observe.AI

Compare Genesys Engage VS Observe.AI and see what are their differences

Genesys Engage logo Genesys Engage

Contact Center Operations

Observe.AI logo Observe.AI

Observe.AI is a top-rated platform that helps you to ensure high-quality call center customer services.
  • Genesys Engage Landing page
    Landing page //
    2023-08-03
  • Observe.AI Landing page
    Landing page //
    2023-07-22

Genesys Engage videos

Genesys Engage on Azure: Create memorable customer experiences

Observe.AI videos

Observe.AI Product Overview

More videos:

  • Review - Ask the Expert: Customer Experience Reimagined with AI featuring Observe.AI
  • Review - Reporting & Analytics from Observe.AI | Turn conversation intelligence into actionable insights

Category Popularity

0-100% (relative to Genesys Engage and Observe.AI)
Communication
62 62%
38% 38
Customer Support
100 100%
0% 0
Business & Commerce
0 0%
100% 100
Enterprise Communication
100 100%
0% 0

User comments

Share your experience with using Genesys Engage and Observe.AI. For example, how are they different and which one is better?
Log in or Post with

Social recommendations and mentions

Based on our record, Observe.AI seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Genesys Engage mentions (0)

We have not tracked any mentions of Genesys Engage yet. Tracking of Genesys Engage recommendations started around Mar 2021.

Observe.AI mentions (1)

  • Enhancing QuickSwap Community Operations through DaoLens DAO Manager
    With a background in mathematics, was previously Founding Engineer under the AI and ML division at Observe.ai (Contact Centre Automation). He is the Founder of Zipo, an e-commerce shipping management tool. Before that, he worked with the Samsung AI Team (Research and Development of Personal AI Voice Assistant Bixby). He frequently contributes to Open-Source Communities. Source: over 1 year ago

What are some alternatives?

When comparing Genesys Engage and Observe.AI, you can also consider the following products

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

Scorebuddy - SO WHAT IS SCOREBUDDY ALL ABOUT? Years ago, physical score cards or computer spreadsheets were used to track customer interactions.

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

PlayVox - With PlayVox you can run your QA, Coaching, Training and Motivation programs in one place in order to improve CSAT and other relevant KPIs.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

Stella Connect - Stella Connect enables to build deeper customer connections, increase employee motivation and transform the QA and training approach.