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Genesys Engage VS KeyMetric

Compare Genesys Engage VS KeyMetric and see what are their differences

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Genesys Engage logo Genesys Engage

Contact Center Operations

KeyMetric logo KeyMetric

Instantly know which advertising campaigns make your phone ring. On-Demand Intelligence for Every Call, Text & Customer Engagement.
  • Genesys Engage Landing page
    Landing page //
    2023-08-03
  • KeyMetric Landing page
    Landing page //
    2023-07-24

The KeyMetric call tracking & analytics platform gives you fast, uncomplicated access to the information you need to boost your sales, marketing & lead generation - no matter how big or small your business. Eliminate hours of complicated data analysis & simplify your marketing decisions with on-demand call analytics, call attribution & customer engagement forecasting.

Trusted by thousands of businesses around the globe. New streamlined dashboards, reporting & administration Integrate with unlimited Martech & Salestech platforms. Ask about our new 'all-inclusive' implementation services.

KeyMetric call tracking helps thousands of small businesses, marketers & agencies supercharge their advertising performance with intelligent, real-time call attribution data.

Our AI-driven call tracking platform instantly connects every phone call back to the referring ad channel, campaign & paid search keyword to present a clear picture of how, when & why every customer connects with your business.

Easily bridge the online-to-offline gap and gain a 360° view of your marketing effectiveness - knowing exactly where to best reinvest your advertising dollars to generate more leads, sales opportunities & the highest possible ROAS.

Genesys Engage

Website
genesys.com
Pricing URL
-
$ Details
-
Platforms
-
Release Date
-
Edit details

KeyMetric

Website
keymetric.net
Pricing URL
Official KeyMetric Pricing
$ Details
freemium $19.0 / Monthly ( 5 Local Numbers + 250 Minutes)
Platforms
Web Browser Android iOS Firefox Google Chrome REST API Safari Azure
Release Date
2018 March
Edit details

Genesys Engage features and specs

No features have been listed yet.

KeyMetric features and specs

  • Call Forward: Yes
  • Call Recording: Yes
  • Call Transcriptions: Yes
  • Dynamic Number Insertion: Yes
  • Keyword Level Call Tracking: Yes
  • Real-time Tracking: Yes
  • Real-time Monitoring: Yes
  • Real time reporting: Yes
  • Quick & Easy Deployment: Yes
  • Google Integrations: Yes
  • Toll-Free & Local Numbers: Yes
  • AI-Powered Intelligence & Forecasting: Yes

Genesys Engage videos

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Genesys Engage on Azure: Create memorable customer experiences

KeyMetric videos

No KeyMetric videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to Genesys Engage and KeyMetric)

Genesys Engage

KeyMetric

Communication
100 100%
Communication
0% 0
Call Tracking And Analytics
0 0%
Call Tracking And Analytics
100% 100
Customer Support
100 100%
Customer Support
0% 0
CRM
0 0%
CRM
100% 100

User comments

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What are some alternatives?

When comparing Genesys Engage and KeyMetric, you can also consider the following products

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

ResponseTap - ResponseTap provides visitor level call tracking solutions to track calls for businesses, marketing agencies and more.

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Avanser - Avanser is a call tracking technology solution.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

Gong - Gong uses AI to analyze spoken conversations from audio sources and web conferencing platforms such as Cisco WebEx, GoTo Meeting and Zoom.

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