Software Alternatives, Accelerators & Startups

KeyMetric VS NICE inContact

Compare KeyMetric VS NICE inContact and see what are their differences

KeyMetric logo KeyMetric

Instantly know which advertising campaigns make your phone ring. On-Demand Intelligence for Every Call, Text & Customer Engagement.

NICE inContact logo NICE inContact

Get the DMG Consulting report reprint on cloud contact centers.
  • KeyMetric Landing page
    Landing page //
    2023-07-24

The KeyMetric call tracking & analytics platform gives you fast, uncomplicated access to the information you need to boost your sales, marketing & lead generation - no matter how big or small your business. Eliminate hours of complicated data analysis & simplify your marketing decisions with on-demand call analytics, call attribution & customer engagement forecasting.

Trusted by thousands of businesses around the globe. New streamlined dashboards, reporting & administration Integrate with unlimited Martech & Salestech platforms. Ask about our new 'all-inclusive' implementation services.


KeyMetric call tracking helps thousands of small businesses, marketers & agencies supercharge their advertising performance with intelligent, real-time call attribution data.

Our AI-driven call tracking platform instantly connects every phone call back to the referring ad channel, campaign & paid search keyword to present a clear picture of how, when & why every customer connects with your business.

Easily bridge the online-to-offline gap and gain a 360° view of your marketing effectiveness - knowing exactly where to best reinvest your advertising dollars to generate more leads, sales opportunities & the highest possible ROAS.

  • NICE inContact Landing page
    Landing page //
    2023-10-04

KeyMetric

$ Details
freemium $19.0 / Monthly ( 5 Local Numbers + 250 Minutes)
Platforms
Web Browser Android iOS Firefox Google Chrome REST API Safari Azure
Release Date
2018 March

KeyMetric features and specs

  • Call Forward: Yes
  • Call Recording: Yes
  • Call Transcriptions: Yes
  • Dynamic Number Insertion: Yes
  • Keyword Level Call Tracking: Yes
  • Real-time Tracking: Yes
  • Real-time Monitoring: Yes
  • Real time reporting: Yes
  • Quick & Easy Deployment: Yes
  • Google Integrations: Yes
  • Toll-Free & Local Numbers: Yes
  • AI-Powered Intelligence & Forecasting: Yes

NICE inContact features and specs

No features have been listed yet.

KeyMetric videos

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NICE inContact videos

NICE inContact CXone Quality Management Pro Improves the Customer Experience

More videos:

  • Demo - NICE inContact Demo - Virtual Call Center, VOIP Contact Center Software
  • Review - NICE inContact CXone for IT Leaders

Category Popularity

0-100% (relative to KeyMetric and NICE inContact)
Call Tracking And Analytics
Communication
0 0%
100% 100
CRM
100 100%
0% 0
Enterprise Communication
0 0%
100% 100

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Reviews

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KeyMetric Reviews

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NICE inContact Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Nice inContact is another cloud-based contact center that lets businesses manage communication channels like chat, social media, and voice. And they’re actually what RingCentral is using to provide their “unified communications” platform. (Essentially, RingCentral has an agreement with NICE to resell / whitelabel their product alongside their own phone system and messaging...
Source: www.dialpad.com
Best Call Center Software: The Complete List (2020 Update)
NICE inContact is another cloud-based call center software that helps improve customer service with their universal routing queue, top-of-the-line workforce optimization suite, personal connection dialer, and automation tools.

What are some alternatives?

When comparing KeyMetric and NICE inContact, you can also consider the following products

ResponseTap - ResponseTap provides visitor level call tracking solutions to track calls for businesses, marketing agencies and more.

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Avanser - Avanser is a call tracking technology solution.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Gong - Gong uses AI to analyze spoken conversations from audio sources and web conferencing platforms such as Cisco WebEx, GoTo Meeting and Zoom.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.