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Genesys Engage VS E-XMS

Compare Genesys Engage VS E-XMS and see what are their differences

Insightful.io
#1 Employee monitoring software that gives you unparalleled data about your team’s work habits. Take a deep dive into individual or organisational productivity metrics through real-time or historical data. featured
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Genesys Engage logo Genesys Engage

Contact Center Operations

E-XMS logo E-XMS

Ensuring a great customer experience and fast troubleshooting means having a service assurance monitoring solution that covers the entire network, end to end.
  • Genesys Engage Landing page
    Landing page //
    2023-08-03
  • E-XMS Landing page
    Landing page //
    2023-06-14

Genesys Engage videos

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Genesys Engage on Azure: Create memorable customer experiences

E-XMS videos

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Category Popularity

0-100% (relative to Genesys Engage and E-XMS)

Genesys Engage

E-XMS

Communication
92 92%
Communication
8% 8
Customer Support
90 90%
Customer Support
10% 10
Enterprise Communication
100 100%
Enterprise Communication
0% 0
Invoicing
0 0%
Invoicing
100% 100

User comments

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What are some alternatives?

When comparing Genesys Engage and E-XMS, you can also consider the following products

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

CallTrackingMetrics - Know who is calling and how they found you. Maximize the return on your advertising.

Hubstaff - Simple yet powerful employee work tracker with screenshots, timesheets, billing, in-depth reports, and more. Understand productivity issues and act on them.

Dixa - Dixa is an all-in-one customer service platform that creates value-driven experiences for customers as-well-as agents. 💕

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