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Gaspar AI VS Jira Service Management

Compare Gaspar AI VS Jira Service Management and see what are their differences

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Gaspar AI logo Gaspar AI

Your AI partner on Slack & MS Teams to optimize service desk operations and make employees more productive by auto-resolving IT & HR issues and automating workflows for repetitive tasks and processes.

Jira Service Management logo Jira Service Management

Jira Service Management is an online development platform that facilitates users with multiple services.
  • Gaspar AI Landing page
    Landing page //
    2023-06-13

Gaspar, our AI Virtual Agent, is built from the ground up to work in Slack, MS Teams & JSM portal and to seamlessly integrate on top of a company’s existing applications – so no switching costs. From Day One, it can automatically and instantly answer up to 40% of employee requests without human involvement. It offers more than 100+ automations thanks to more than 30 software integrations. It can be deployed in as little as 30 minutes.
It uses AI and a Large Language Model to understand user intent and context and solve employee issues, thus dramatically reducing ticket volume and manual work.

With Gaspar's AI capabilities end users are able to: -Resolve instantly and without creating a ticket repetitive support requests. -Get human-like, accurate answers with no need to search the knowledge base. -Approve or decline requests on Slack, MS Teams, JSM

And your Service Desk team can: -Save time by deflecting tickets to work on strategic projects -Log & manage tickets directly from Slack, MS Teams or JSM -Follow up the process on Slack, MS Teams or JSM

Main automations: -Password Reset
-Account creation, addition, removal & suspension
-Calendar access
-People addition to or removal from channels
-Folder & license management
-Group creation, user addition & removal
-Time off request

The platform includes Workflow Automation to help teams build and automate workflows for repetitive processes, such as employee onboarding & offboarding.

It also offers Proactive Insights: it analyzes employee issues to present performance insights and actionable to-dos. A company can thus identify automation opportunities and information gaps in the knowledge base.

Finally, with our ChatGPT integration and advanced dialog management employees engage in human-like, interactive conversations with our chatbot and get accurate responses. It can be integrated on top of Jira Service Management, ServiceNow, Freshservice and most ITSM platforms. Learn more at gaspar.ai

  • Jira Service Management Landing page
    Landing page //
    2023-08-18

Gaspar AI features and specs

  • Generative AI-based responses to questions: yes
  • Automated Password resets: yes
  • Knowledge base optimization: yes
  • Onboarding/offboarding automated workflows: yes
  • Automated approvals: yes
  • Seamless ticket creation: yes
  • Proactive insights: yes

Jira Service Management features and specs

No features have been listed yet.

Gaspar AI videos

+ Add

Gaspar AI teaser video

Jira Service Management videos

+ Add

Introducing Jira Service Management

More videos:

  • Review - Jira Service Management Overview (Tutorial Part 1/6)
  • Review - Jira Service Management: A Review

Category Popularity

0-100% (relative to Gaspar AI and Jira Service Management)

Gaspar AI

Jira Service Management

Service Desk
100 100%
Service Desk
0% 0
IT Service Management
13 13%
IT Service Management
87% 87
Employee Service Desk
100 100%
Employee Service Desk
0% 0
ITSM
0 0%
ITSM
100% 100

Questions and Answers

As answered by people managing Gaspar AI and Jira Service Management.

What makes your product unique?

Gaspar AI's answer

  • OpenAI integrated Service Desk software
  • ChatGPT integration and advanced dialog management for human-like, interactive conversations and accurate solutions
  • Multi-channel support: AI chatbot trained on LLM built to work seamlessly on Slack, MS Teams and JSM support portal
  • Unique combination of Conversational AI and Workflow Automation
  • The only chatbot available for JSM support portal
  • Auto-resolution of issues, not just user guidance or deflection through solution articles
  • Deployment in as little as 30 minutes
  • A platform that can be tailored to each company’s unique needs and preferences about self-service levels
  • 100+ automations backed by multiple integrations
  • Effective and optimized knowledge management thanks to Analytics and Proactive Insights

Which are the primary technologies used for building your product?

Gaspar AI's answer

Gaspar AI offers a chatbot trained on LLM and Workflow Automation. It uses advanced Generative AI, machine learning (ML) and Natural Language Processing (NLP) techniques, in order to automatically resolve employee issues within seconds and automate repetitive tasks and workflows.

Why should a person choose your product over its competitors?

Gaspar AI's answer

  • Gaspar AI is the only chatbot working on Slack, MS Teams AND Jira - in fact, it is the only one available for the Jira portal.
  • ChatGPT integration and advanced dialog management capabilities for humanized conversations and experiences
  • Deployment time is just 30 minutes, unlike most competitors which require at least 6 weeks to be deployed.
  • Singular focus: Virtual Agent is Gaspar AI’s core product, so we maintain a much tighter focal point. We prioritize dedicating our time, energy, and resources to ensure the success of our customers' AI initiatives and adapt swiftly to the changing demands of this emerging field. 

User comments

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What are some alternatives?

When comparing Gaspar AI and Jira Service Management, you can also consider the following products

Rezolve.ai - Transform Employee Experience With Powerful AI Service Desk Within MS Teams. Don’t Track. Auto-resolve Issues.

ALVAO IT Service Management - Manage everything from ticketing to asset tracking and boost your business with one powerful ITSM platform that eases your IT department workload.

SysAid - Transform your IT service delivery with SysAid's seamless automation, ensuring a consistently exceptional experience for all users effortlessly

HaloITSM - You’re in good company 100,000+ people, from 50+ countries, trust HaloITSM to deliver their IT Service Desk.

EcholoN - Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

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