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Gainsight VS SmartSupport

Compare Gainsight VS SmartSupport and see what are their differences

Usetiful
Fight user churn with great user onboarding. Interactive product tours and smart tips significantly improve your user retention. featured
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Gainsight logo Gainsight

Customer Success for the New Enterprise

SmartSupport logo SmartSupport

SmartSupport is a cutting-edge knowledge base and community forum management platform.
  • Gainsight Landing page
    Landing page //
    2023-05-13
  • SmartSupport Landing page
    Landing page //
    2022-05-05

Gainsight videos

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Gainsight Product Overview

SmartSupport videos

No SmartSupport videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to Gainsight and SmartSupport)

Gainsight

SmartSupport

Customer Success
91 91%
Customer Success
9% 9
Help Desk
100 100%
Help Desk
0% 0
Facility Management
0 0%
Facility Management
100% 100
Customer Experience Management
93 93%
Customer Experience Management
7% 7

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Gainsight and SmartSupport

Gainsight Reviews

We’ve Tried 5 WalkMe Alternatives (Here’s Our Feedback)
Because Gainsight is integrated into Salesforce, you will first need to create a Salesforce account in order to install the Gainsight into your product. Gainsight offers you great customer success metrics and analytics, but not exceptional UI and in-app experiences.
Source: userpilot.com

SmartSupport Reviews

We have no reviews of SmartSupport yet.
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Social recommendations and mentions

Based on our record, SmartSupport seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Gainsight mentions (0)

We have not tracked any mentions of Gainsight yet. Tracking of Gainsight recommendations started around Mar 2021.

SmartSupport mentions (1)

  • Yup it’s rigged
    Zooescape is a good place to learn or to get better by trying things out. I also play on safeharbor.com but there are too many quitters, babies, and annoying people playing there. My do-not-play list on Safe Harbor is a mile long. On Zooescape my do-not-play list is empty. Source: about 2 years ago

What are some alternatives?

When comparing Gainsight and SmartSupport, you can also consider the following products

Totango - Totango is a Customer Success Software Platform

Email Spaces - Email Spaces by Moxie Software provides quick and personal email management solution.

Churnzero - ChurnZero is the Customer Success Platform built for growing SaaS and subscription businesses.

SmartKarrot - Comprehensive customer success platform designed for ease of use. Software has been specifically architected to address account churn, client retention, and expansion goals whilst providing your customers with the best experience.

Planhat - Customer success has changed. Meet the modern Customer Platform!

urbest - Simplifying Property Management

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