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SmartSupport VS Planhat

Compare SmartSupport VS Planhat and see what are their differences

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SmartSupport logo SmartSupport

SmartSupport is a cutting-edge knowledge base and community forum management platform.

Planhat logo Planhat

Customer success has changed. Meet the modern Customer Platform!
  • SmartSupport Landing page
    Landing page //
    2022-05-05
  • Planhat Landing page
    Landing page //
    2023-08-24

Planhat is a customer platform built to give insights, manage workflow and drive customer experience. Planhat is helping hundreds of modern technology companies worldwide center their business around their customers in order to maximize customer success and customer lifetime value.

Built for everyone from the CSM to the C-Suite, the platform allows you to unify your customer data, to set goals and ideal outcomes, and to enhance the customer journey with features like playbooks, automation and collaboration.

The company was founded in Stockholm, Sweden in 2014 and has a team of 100+ people across Europe, North America, South America, and APAC. Read more at www.planhat.com.

SmartSupport videos

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Planhat videos

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Webinar: Customer Success Lifecycle Journey Maps | Planhat

Category Popularity

0-100% (relative to SmartSupport and Planhat)

SmartSupport

Planhat

Customer Success
14 14%
Customer Success
86% 86
Facility Management
100 100%
Facility Management
0% 0
Customer Experience Management
11 11%
Customer Experience Management
89% 89
Maintenance Management
100 100%
Maintenance Management
0% 0

User comments

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Social recommendations and mentions

Based on our record, SmartSupport seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

SmartSupport mentions (1)

  • Yup it’s rigged
    Zooescape is a good place to learn or to get better by trying things out. I also play on safeharbor.com but there are too many quitters, babies, and annoying people playing there. My do-not-play list on Safe Harbor is a mile long. On Zooescape my do-not-play list is empty. Source: about 2 years ago

Planhat mentions (0)

We have not tracked any mentions of Planhat yet. Tracking of Planhat recommendations started around Mar 2021.

What are some alternatives?

When comparing SmartSupport and Planhat, you can also consider the following products

Email Spaces - Email Spaces by Moxie Software provides quick and personal email management solution.

Churnzero - ChurnZero is the Customer Success Platform built for growing SaaS and subscription businesses.

SmartKarrot - Comprehensive customer success platform designed for ease of use. Software has been specifically architected to address account churn, client retention, and expansion goals whilst providing your customers with the best experience.

Totango - Totango is a Customer Success Software Platform

urbest - Simplifying Property Management

Gainsight - Customer Success for the New Enterprise

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