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FusionAuth VS HelpScout

Compare FusionAuth VS HelpScout and see what are their differences

Frontegg
Elegant user management, tailor-made for B2B SaaS featured
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  2. » Videos
  3. » Reviews
  4. » Alternatives

FusionAuth logo FusionAuth

FusionAuth is a CIAM platform that is 100% free for unlimited users.

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support
  • FusionAuth Landing page
    Landing page //
    2023-02-10

FusionAuth adds authentication, authorization, user management, reporting, analytics and much more in minutes not months.

  • HelpScout Landing page
    Landing page //
    2023-07-14

FusionAuth videos

+ Add

Replicating StackOverflow login with FusionAuth

More videos:

  • Demo - FusionAuth Demo

HelpScout videos

No HelpScout videos yet. You could help us improve this page by suggesting one.

+ Add video

Category Popularity

0-100% (relative to FusionAuth and HelpScout)

FusionAuth

HelpScout

Identity Provider
100 100%
Identity Provider
0% 0
Customer Support
0 0%
Customer Support
100% 100
SSO
100 100%
SSO
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

Share your experience with using FusionAuth and HelpScout. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare FusionAuth and HelpScout

FusionAuth Reviews

10 Best Auth0 Alternatives and Similar Platforms
Like Auth0, FusionAuth is a powerful user management solution with a lot more to offer. Getting started and setting up FusionAuth takes no time because it is compatible with databases, such as Java and C#.
Source: www.regendus.com
IAM: A comparison of open-source tools
/ Digitalberry news / IAM: A comparison of open-source toolsIAM: A comparison of open-source toolsWhy use an Identity Provider (IdP)?Comparative study of Identity Providers (IdP)1. Our team’s first choice: Keycloak2. In second place of our comparative study: Gluu3. Special mention: FusionAuthDiscover our expertiseContact our experts
Source: www.digitalberry.fr
Auth0 and FusionAuth: A Tale of Two Solutions
One of the biggest differences between Auth0 and FusionAuth is cost. FusionAuth is free for unlimited users. No strings, gimmicks, or tricks. No cost increases when you hit a certain Monthly Active User threshold. Much like a database or a web server, secure authentication is so essential that developers should be able to implement it quickly and easily without cost...
Source: fusionauth.io

HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Social recommendations and mentions

Based on our record, FusionAuth seems to be a lot more popular than HelpScout. While we know about 29 links to FusionAuth, we've tracked only 2 mentions of HelpScout. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

FusionAuth mentions (29)

  • Top 6 Open Source Identity and Access Management (IAM) Solutions For Enterprises
    FusionAuth is one of the most decorated and successful open-source IAM solutions. It has been downloaded by more than 10 million customers and hosts over 1 million digital identities. - Source: dev.to / 4 months ago
  • Evolutive and robust password hashing using PBKDF2 in .NET
    Ideally, I would recommend not handling and storing passwords yourself. It is preferable to use an identity provider (IdP), such as Azure AD B2C, Auth0, or FusionAuth. These systems are designed to manage your users' identity (including their passwords) so you don't have to. You could also use Single Sign-On with cloud providers. - Source: dev.to / 6 months ago
  • Ask HN: Who is hiring? (August 2023)
    FusionAuth | Senior Java Engineer, Senior TechOps Engineer, Senior Support Engineer | Full-time | Denver CO, USA | https://fusionauth.io FusionAuth is the authentication and authorization platform built for devs, by devs. Our software solves the problem of integrating essential user security without adding risk or distracting from the primary application. Ya know, the one with the features your users want to pay... - Source: Hacker News / 10 months ago
  • SSO yet again - Authentik / Authelia / FusionAuth / Teleport / etc.
    But I rarely see a comprehensive comparison that is current for any of them. And then there are others out there like Teleport and FusionAuth. Source: about 1 year ago
  • What Developers Need to Know About JWTs
    This article is based upon a presentation from Dan Moore of FusionAuth. - Source: dev.to / about 1 year ago
View more

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

What are some alternatives?

When comparing FusionAuth and HelpScout, you can also consider the following products

Auth0 - Auth0 is a program for people to get authentication and authorization services for their own business use.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Keycloak - Open Source Identity and Access Management for modern Applications and Services.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Okta - Enterprise-grade identity management for all your apps, users & devices

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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