Software Alternatives & Reviews

Fuse IM VS tray.io

Compare Fuse IM VS tray.io and see what are their differences

Fuse IM logo Fuse IM

One inbox customer messaging for sales & marketing that reduces workload so that you can move faster with Live Chat, Help Center and AI Automation.

tray.io logo tray.io

Enterprise-scale integration platform
  • Fuse IM Landing page
    Landing page //
    2023-05-16

A customer service platform for startups and small businesses that reduces workload and helps you resolve issues faster. Fuse IM integrates conversations, a shared inbox, and your own help center to help automate your customer support.

Customizable.

A Messenger that can not only match your brand; a customizable home screen enables you to display information and actions to visitors and customers that are important to you.

Messaging your own way.

Our Message Flows give you control over how messages should reach you, so you can work the way you need to, whether that's with open live chat, one-way messages, AI-first handling, and conversations that remain closed. You can even disable chat buttons and create something bespoke.

AI-powered answers and conversations.

Provide instant responses to common questions using the content in your help center or pages you import. There's no setup or training required, so you can get going in minutes. Seamlessly take over conversations when you're ready to jump in.

  • tray.io Landing page
    Landing page //
    2023-09-21

Fuse IM

Website
fuse.chat
$ Details
freemium $45.0 / Monthly (Pro, 5 Users, Unlimited Messages, Unlimited Contacts)
Platforms
Web Browser REST API JavaScript Windows iOS Android
Release Date
2020 June

tray.io

Website
tray.io
Pricing URL
-
$ Details
-
Platforms
-
Release Date
-

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tray.io videos

Integrate Asana to Salesforce with Tray.io

Category Popularity

0-100% (relative to Fuse IM and tray.io)
Customer Support
100 100%
0% 0
Web Service Automation
0 0%
100% 100
Live Chat
100 100%
0% 0
Data Integration
0 0%
100% 100

Questions and Answers

As answered by people managing Fuse IM and tray.io.

What makes your product unique?

Fuse IM's answer

Fuse IM stands out from other customer service platforms due to its distinctive features and capabilities. These are the three key factors that set Fuse IM apart:

  • Advanced AI Assistance: Fuse IM utilizes cutting-edge artificial intelligence to provide smart and efficient customer support. The AI-powered system can instantly answer customers' queries from your integrated help center and assist your team when responding from the inbox.

  • User-Designed Chat Box: With Fuse IM, you can go beyond branding customization and design your own user interface (UI) for the chat box. Promote your own content and calls to action first, creating a unique and personalized experience.

  • Tailored Messaging Options: Fuse IM understands that businesses have diverse messaging requirements. Whether you prefer open live chat, one-way messages, or a combination of both, Fuse IM gives you flexible messaging options that align with your specific needs, ensuring seamless communication within your sales and support funnels.

Fuse IM stands out with advanced AI assistance, a user-designed chat box, and tailored messaging options, making it a unique and powerful customer service platform.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Fuse IM and tray.io

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tray.io Reviews

Top 9 MuleSoft Alternatives & Competitors in 2024
Tray.io, one of the notified MuleSoft alternatives, is an IT process automation tool that seeks to optimize workflows and improve operational efficiency. With its continuous integration, automation capabilities, and centralized monitoring, Tray.io empowers your IT teams to streamline their IT processes and focus on other important tasks.
Source: www.zluri.com
The 7 Best Embedded iPaaS Solutions to Consider for 2024
Description: Tray.io offers an API integration platform that lets users configure complex workflows, integrate applications, and add customized logic. The product features a clicks-or-code configuration for hastened setup and a quick ramp-up experience for users as well. Tray also touts a universal connector for any RESTful API, full API access via custom fields, a growing...
15 Great Zapier Alternatives to Automate your Workflows
Positioning itself as an all encompassing “integration and automation platform,” Tray.io caters to large companies looking to sync data between cloud based services. Tray.io uses a drag-and-drop interface to build workflow, and with a library of 600+ app connectors, it holds its own against Zapier’s many 'Zaps'.
Source: paperform.co
7 Zapier Alternatives for Workflow Automation Worth Considering in 2022
Tray.io is an API integration and automation platform designed to automate tasks of the sales, marketing, and customer support fields in medium-sized businesses and large enterprises. This platform is arguably the top enterprise Zapier alternative for anyone looking for a robust platform.
Source: teckers.com

Social recommendations and mentions

Based on our record, tray.io seems to be more popular. It has been mentiond 15 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Fuse IM mentions (0)

We have not tracked any mentions of Fuse IM yet. Tracking of Fuse IM recommendations started around Mar 2021.

tray.io mentions (15)

  • How do you integrate your Shopify store with third-party tools and services?
    Use Integration Platforms: Tools like Zapier, Integromat, and Unified, AI-powered iPaaS for every team to automate at scale | Tray.io let you connect Shopify with other apps without coding. Source: 7 months ago
  • Reverse ETL recommendations?
    Check out tray.io - it's basically "more technical Zapier". Source: 11 months ago
  • Cashflow forecast based on client average days to pay
    Anaplan (anaplan.com) is an option as you'll need to setup an integration via tray.io. They are not add-ons but separate applications that will take your Xero data and replicate a copy of the data into Anaplan. Once the Xero data is in Anaplan you'll be able to do the detailed Cash Flow. I don't work for any of the companies discussed here. Source: about 1 year ago
  • Project management
    Check out tray.io they have connectors with Monday.com and Atera which can do alot of the heavy lifting. All you would need to do is create rules. Use Monday.com to house the information tied to the Atera Customer or Device. Source: over 1 year ago
  • Airtable Extension for Web Scraping
    The best way to do something like this would be to implement a tray.io, but I'd like to know if there's an extension or addon that can also tackle this workflow. Source: over 1 year ago
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What are some alternatives?

When comparing Fuse IM and tray.io, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Zapier - Connect the apps you use everyday to automate your work and be more productive. 1000+ apps and easy integrations - get started in minutes.

GoSquared Live Chat - Beautiful, simple, and free live chat for your website

Improvado.io - Improvado is an ETL platform that extracts data from 300+ pre-built connectors, transforms it, and seamlessly loads the results to wherever you need them. No more Tedious Manual Work, Errors or Discrepancies. Contact us for a demo.

Drift - A messaging app that helps you grow your business.

Integrator.io iPaaS by Celigo - Next-Generation iPaaS integration platform