Try SysTools Gmail Backup tool to export Gmail emails, contacts, calendars and Google drive storage files into multiple file formats. This tool also takes the backup of Google Docs / Spreadsheets / Slides / Images. For more info, visit its official website: https://www.systoolsgroup.com/gmail-backup.html
Based on our record, Freshservice seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
If you're fine with writing emails instead of filling in an Outlook form (as a user), then https://freshservice.com/ might work. Source: over 2 years ago
FreshService is pretty good and ticks all the boxes you're looking for (https://freshservice.com/). Source: over 2 years ago
If you're not capable of hosting the solution yourself, there are solutions that have per-agent models that will cost you much less than SchoolDude, all while being substantially more feature rich. osTicket and FreshService are both great examples. A cloud hosted instance of osTicket is only $9/agent/month. FreshService is a more polished solution, but costs more at $19/agent/month. Source: about 3 years ago
Asana - Asana project management is an effort to re-imagine how we work together, through modern productivity software. Fast and versatile, Asana helps individuals and groups get more done.
Gmvault - Backup the emails in your Gmail account.
Basecamp - A simple and elegant project management system.
MailStore - MailStore Home - A 100% free single-private-user desktop solution
Redmine - Flexible project management web application
Got Your Back - Got Your Back (GYB) is a command line tool that backs up and restores your Gmail account.