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Engage.so VS Zendesk

Compare Engage.so VS Zendesk and see what are their differences

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Engage.so logo Engage.so

All-in-one Customer Engagement and Automation Tool for SaaS

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
  • Engage.so Landing page
    Landing page //
    2023-11-26

Engage and support customers via email, SMS, push notifications, website banners, live chat, and more.

  • CRM: Manage, track, and view customer engagement and data.
  • Customer Segmentation: Group customers automatically based on data.
  • Multichannel campaigns: Send personalized campaigns via email, SMS, Push Notifications, and more.
  • Automation: Automate engagement through the user's journey.
  • Help Center: Create and manage a help center for your site.
  • Shared Inbox: Manage email and other communication tools as a team.
  • Subscription forms and Pages: Create forms and landing pages for conversion.
  • Banners: Display targeted notifications in-app.
  • Transactional messaging: Send emails, SMS, and push notifications from your app.
  • Zendesk Landing page
    Landing page //
    2022-03-08

Engage.so

Website
engage.so
Pricing URL
Official Engage.so Pricing
$ Details
freemium $50.0 / Monthly (2 team members, 5000 monthly active customers)
Platforms
Browser REST API
Edit details

Zendesk

Website
zendesk.com
Pricing URL
Official Zendesk Pricing
$ Details
-
Platforms
-
Edit details

Engage.so features and specs

  • Customer Segmentation: Yes
  • Campaigns: Yes (Email, SMS, Push notifications on mobile, In-app messaging on web)
  • Automations: Yes
  • Integrations: Yes
  • Multichannel Messaging: Yes

Zendesk features and specs

No features have been listed yet.

Engage.so videos

+ Add

What is Engage?

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to Engage.so and Zendesk)

Engage.so

Zendesk

Email Marketing
100 100%
Email Marketing
0% 0
Customer Support
0 0%
Customer Support
100% 100
Design Tools
100 100%
Design Tools
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Engage.so and Zendesk

Engage.so Reviews

We have no reviews of Engage.so yet.
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Zendesk Reviews

9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com
The 19 Best Call Center Software (& Features You Need) in 2022
Built on one of the most extensive customer service platforms, Zendesk offers a call center solution for businesses of every size. With automatic ticket creation, agents can take advantage of Zendesk's slick help desk features to help customers across every channel.
Source: blog.hubspot.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
After Tawk.to, Zendesk is the largest company in the live chat technology sector by market share. It also dominates niche, adjacent markets. The Danish company’s popularity seems to stem from its well-rounded suite of services and features.
Source: www.tidio.com
Top 21 Salesforce’s Competitors and Alternatives
Zendesk develops and sells customer-service software. Sales teams use SaaS-based Zendesk Sell to boost productivity, streamline processes, and enhance pipeline visibility. Zendesk’s full-year 2021 revenue increased 30% to $1.3 billion.
Source: bstrategyhub.com

Social recommendations and mentions

Based on our record, Zendesk should be more popular than Engage.so. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Engage.so mentions (3)

  • Anyone here doing email marketing for events?
    PS: I run Engage and you can give it a shot as well. I will be happy to answer your questions. Source: about 2 years ago
  • How does your SaaS handle transactional vs promotional emails?
    Plug: If you are looking for a service to manage your transactional emails (we support Amazon SES, Mailgun, Sendgrid...) and create message automation/sequences, check out engage.so. Source: over 2 years ago
  • How is it possible to set up a front end subscription purchase followed by a secondary offer like an up sell. I would like the user to insert payment details on the front end offer and click a yes button for the secondary offer, (rather than adding billing details twice)
    Create automation/trigger for a secondary offer (plug: you can use a tool like Engage to track customer events and use that to trigger an upsell). Source: over 2 years ago

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 6 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 1 year ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 1 year ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: almost 2 years ago
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What are some alternatives?

When comparing Engage.so and Zendesk, you can also consider the following products

Customer.io - We make it easy to send emails triggered by user behavior. Build, measure and improve your emails to activate and retain users

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Clerk Chat - SMS for Slack

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Vero - Email platform for product, marketing and engineering teams

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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