Echobot VS ServiceNow
Compare Echobot VS ServiceNow and see what are their differences
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management
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Echobot
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ServiceNow
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Echobot ServiceNowAll incoming support and training requests as well as service orders are handled with EcholoN. In addition - through delegations to other departments - change requests or second & third level processing are managed. An option to optimise our own processes on a regular basis is offered by reporting: evaluation of completion categories and type of service contracts of the requester(s).
As far as data reconciliation with our ERP and stability are concerned, EcholoN is colossally reliable. We have been using EcholoN for 2 years - with over 20k tickets/year - and it runs perfectly; no failures.
To be able to react adequately to different situations and to give us an invaluable overview, we use the possibility of the different cockpits. Predefined mandatory fields set in the appropriate places guarantee both a seamless flow of information and reliable evaluations. The latter can be created with maximum flexibility. New staff can be trained quickly, because the operation is intuitive.
Based on our record, ServiceNow should be more popular than Echobot. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
However, if you can deliver a continuous updated stream of valid contact data that might act as leads you have something that has values to Sales Intelligence companies such as echobot.io, etc. Source: over 2 years ago
The instance email address is tied to the instance name. Rename the instance and the email address also changes. You cannot change the email address otherwise. However, as mentioned, you can have a custom email address [something@yourdomain.com](mailto:something@yourdomain.com) forward to the instance email address. From a user perspective, they wouldn't be using a servicenow.com email address and you have to... Source: over 1 year ago
Wrong sub, friend. This is for the product servicenow. Source: over 2 years ago
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Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
Linked Helper - Linked Helper is a workflow automation tool for LinkedIn Sales Navigator and LinkedIn Recruiter.
Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.
DaXtra Parser - DaXtra offers industry leading resume parsing and CV parsing software used by leading recruitment companies and vendors across the globe.
Jira Service Desk - IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.