What are some alternatives?
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
LiveChat - LiveChat - premium live chat software with a built-in help desk feature. Approach customers directly on the website, make connections and drive more sales using LiveChat.
Olark - Real-time chat and monitoring of your website visitors through Google Talk and Jabber.
LiveAgent - Live chat software with the right portion of helpdesk functionality. Ticketing, Livechat, Reports. Hosted or On-Premise. Starting at $15. FREE 14 day trial.