Software Alternatives, Accelerators & Startups

draw.io VS Zendesk

Compare draw.io VS Zendesk and see what are their differences

draw.io logo draw.io

Online diagramming application

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
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  • draw.io Landing page
    Landing page //
    2023-07-20
  • Zendesk Landing page
    Landing page //
    2024-05-06

draw.io videos

draw.io - Draw diagrams in the cloud or as an AppImage

More videos:

  • Tutorial - Draw.io Tutorial - Getting Started || How to use Draw.io
  • Review - Creating Entity Relationship Diagrams using Draw.io
  • Review - Using Layers, an advanced draw.io feature
  • Review - Draw.io (aka diagrams.net) Basics
  • Review - Better, faster, stronger; draw.io introduces AI-powered Smart Templates

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to draw.io and Zendesk)
Diagrams
100 100%
0% 0
Customer Support
0 0%
100% 100
Flowcharts
100 100%
0% 0
Help Desk
0 0%
100% 100

User comments

Share your experience with using draw.io and Zendesk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare draw.io and Zendesk

draw.io Reviews

5 great diagramming tools for enterprise and software architects
Where do you even begin with Diagrams.net, formerly known as Draw.io? Besides being free of charge, it also has a low learning curve, so anyone can quickly start creating diagrams or whiteboards. Many people use Diagrams.net for diagramming business processes, data flows, and networks. You can also modify elements without having to change the entire diagram with this tool.
Source: www.redhat.com
Software Diagrams - Plant UML vs Mermaid
There are many generic diagramming tools that can be used to design software such as diagrams.net (formerly draw.io), Miro, or Lucid Charts. These generic tools do allow a lot of flexibility but end up costing you more time than you intended to align all boxes and arrows and to get the colour schemes just right.
10 Best Visio Alternatives for Cost Effective Diagramming [2022]
Price may vary from time to time as Draw.io does some promotions and might give discounts as well. You should check their website for the latest prices. Also, the pricing depends upon the features you are taking it for. So, it has very distinctive processing. You’ll get all your options in the right column and the drawing and editing options you’ll get in the space provided...
Top 10 Alternatives to Draw.io / Diagrams.net - Flowchart Maker Reviews
Drawio is a free online software for creating flowcharts and process maps. It is an easy way to create professional diagrams and share them with your team, your clients, or the whole world. Drawio's user-friendly interface lets you drag and drop shapes from our library onto the canvas and format them using our comprehensive set of tools. Drawing charts has never been easier!...
Best 8 Free Visual Paradigm Alternatives in 2022
Another cost-efficient option as an alternative to Visual Paradigm is Draw.io. This is an online flowchart maker that you can use for free. Draw.io is absolutely free to use so you won’t have to worry about spending any amount. The only drawback that we saw upon reviewing the tool though, is the lack of templates. It is purely made for flowchart creation so the interface...
Source: gitmind.com

Zendesk Reviews

9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com
The 19 Best Call Center Software (& Features You Need) in 2022
Built on one of the most extensive customer service platforms, Zendesk offers a call center solution for businesses of every size. With automatic ticket creation, agents can take advantage of Zendesk's slick help desk features to help customers across every channel.
The 10 Best Tawk.to Alternatives and Competitors [2022]
After Tawk.to, Zendesk is the largest company in the live chat technology sector by market share. It also dominates niche, adjacent markets. The Danish company’s popularity seems to stem from its well-rounded suite of services and features.
Source: www.tidio.com
Top 21 Salesforce’s Competitors and Alternatives
Zendesk develops and sells customer-service software. Sales teams use SaaS-based Zendesk Sell to boost productivity, streamline processes, and enhance pipeline visibility. Zendesk’s full-year 2021 revenue increased 30% to $1.3 billion.

Social recommendations and mentions

Based on our record, draw.io seems to be a lot more popular than Zendesk. While we know about 714 links to draw.io, we've tracked only 7 mentions of Zendesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

draw.io mentions (714)

  • Reactor controller
    Glad you like it! :D Feel free to reuse/edit it for the Steam page if you want. Also happy to send you the draw.io file if you'd like :). Source: about 1 year ago
  • Note taking app
    Shraing, LDAP, sync, reminders are all possible. draw.io can be integrated by an app in nextcloud. Also, there is "Deck" which is a Kanban board for Nextcloud. Source: about 1 year ago
  • Diagramming on Note 2 Air+
    I've been using draw.io web to diagram, but I can't find it on android... Is there any good alternatives? Source: about 1 year ago
  • Tips and tricks for picking up Visio?
    Visio isnt hard, but stencils are a pain in the ass. So, I suggest draw.io instead, also its free and they have both a cloud GUI tool and desktop tool on Git. I have not used visio since 2019. Source: about 1 year ago
  • Creating wiring schematics with ease!
    Adding the desired temperature instead of multiplying by x75 caused my reactor to overheat but maybe I did a mistake in the wiring. :D Why don't you show how you wire your reactor controller by using draw.io with my libraries. ;) You don't have to, of course. Source: about 1 year ago
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Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 7 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 1 year ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 1 year ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
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What are some alternatives?

When comparing draw.io and Zendesk, you can also consider the following products

LucidChart - LucidChart is the missing link in online productivity suites. LucidChart allows users to create, collaborate on, and publish attractive flowcharts and other diagrams from a web browser.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

PlantUML - PlantUML is an open-source tool that uses simple textual descriptions to draw UML diagrams.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

yEd - yEd is a free desktop application to quickly create, import, edit, and automatically arrange diagrams. It runs on Windows, Mac OS X, and Unix/Linux.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!