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dox2U VS Zendesk

Compare dox2U VS Zendesk and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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dox2U logo dox2U

dox2U: best cloud based DMS for teams of all sizes!

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
  • dox2U Landing page
    Landing page //
    2022-08-08

dox2U is the best low-cost Document Management System that lets you digitally store, organize, retrieve and handle documented information. Learn More.

  • Zendesk Landing page
    Landing page //
    2022-03-08

dox2U features and specs

  • WorkSpaces: A workspace is the central, online home for your team and uploaded docs. A new definition of a collaborative effort!
  • Document Handling: Leave the management of all your documents to dox2U. Upload, verify, tag, edit, and distribute your work easily.
  • Smart Cabinet: Break down silos with dox2u’s virtual cabinet!
  • Deep search: We make it easier for you to search, retrieve, and even organize your documents.
  • Text Extraction: Powered by Optical Character Recognition( OCR / ICR ), dox2U’s innovative text extraction engine lets you convert any piece of text that is locked on a physical sheet of paper into a workable digitized format
  • Guest Access: Using dox2U to share docs with external vendors, customers and guests has made collaboration easier than ever.
  • Security & Reliability: Privacy and security have always been our highest priority. Our features and technology have been carefully crafted to provide you with the most secure experience possible.

Zendesk features and specs

No features have been listed yet.

dox2U videos

No dox2U videos yet. You could help us improve this page by suggesting one.

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Zendesk videos

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Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to dox2U and Zendesk)

dox2U

Zendesk

Document Management System
100 100%
Document Management System
0% 0
Customer Support
0 0%
Customer Support
100% 100
DMS
100 100%
DMS
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare dox2U and Zendesk

dox2U Reviews

We have no reviews of dox2U yet.
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Zendesk Reviews

9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com
The 19 Best Call Center Software (& Features You Need) in 2022
Built on one of the most extensive customer service platforms, Zendesk offers a call center solution for businesses of every size. With automatic ticket creation, agents can take advantage of Zendesk's slick help desk features to help customers across every channel.
Source: blog.hubspot.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
After Tawk.to, Zendesk is the largest company in the live chat technology sector by market share. It also dominates niche, adjacent markets. The Danish company’s popularity seems to stem from its well-rounded suite of services and features.
Source: www.tidio.com
Top 21 Salesforce’s Competitors and Alternatives
Zendesk develops and sells customer-service software. Sales teams use SaaS-based Zendesk Sell to boost productivity, streamline processes, and enhance pipeline visibility. Zendesk’s full-year 2021 revenue increased 30% to $1.3 billion.
Source: bstrategyhub.com

Social recommendations and mentions

Based on our record, Zendesk seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

dox2U mentions (0)

We have not tracked any mentions of dox2U yet. Tracking of dox2U recommendations started around Aug 2022.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 6 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: about 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 1 year ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 1 year ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: almost 2 years ago
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What are some alternatives?

When comparing dox2U and Zendesk, you can also consider the following products

CoManage - The software to manage your business successfully.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

OpenKM - OpenKM is an easy to use powerful version control system that enables businesses efficiently and systematically capture, store, secure, manage, maintain and distribute corporate information assets with the goal of facilitating knowledge creation, op…

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Javelin Group - Javelin Group, part of Accenture Strategy, provides strategy consulting and digital transformation services to the world’s leading retailers and consumer brands.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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