Software Alternatives, Accelerators & Startups

Document360 VS Customerly Knowledge Base Platform

Compare Document360 VS Customerly Knowledge Base Platform and see what are their differences

Document360 logo Document360

Self-service knowledge base software focused on SaaS Products & Enterprise Software Projects.

Customerly Knowledge Base Platform logo Customerly Knowledge Base Platform

Free of charge knowledge base tool to reduce support tickets
  • Document360 Landing page
    Landing page //
    2023-09-14

Document360 is your one stop Software as a Service (SaaS) knowledge base platform for software product and project documentation. With Document360, you can create rich documentation and knowledge base for your offerings (both internal and external) with ease. Document360 provides world-class authoring experience and can be customized to meet needs from small to large scale enterprises.

Feature list of Knowledge Management Software - Document360.io

  1. Markdown Support
  2. Peer Review & Publish
  3. Category Manager
  4. Versioning & Rollback
  5. Internal Commenting
  6. Backup and Restore
  7. Custom Domain Mapping
  8. AI Powered Search
  9. Branding
  • Customerly Knowledge Base Platform Landing page
    Landing page //
    2023-10-10

Document360

$ Details
paid Free Trial $99.0 / Monthly (2 Team Accounts)
Platforms
Web
Release Date
2018 July

Customerly Knowledge Base Platform

Pricing URL
-
$ Details
-
Platforms
-
Release Date
-

Document360 features and specs

  • Search Functionality
    AI powered search
  • category manager
    Can add upto 6 sub categories
  • Version Control
    Can maintain multiple version of the article with time stamp
  • Multilingual capability
    Can localize your Knowledge base in multiple languages
  • Collaboration Tools
    Collaborate with team for discussion and reviews
  • Analytics and Reporting
    Powerful analytics helps you understand end-to-end user engagement, team performace,broken link analytics, collect feedback and show analytics.
  • Ticket deflector
    Deflect customer support enquires to knowledge base and resude load on support team
  • Integrations and Extensions
    Integration with external systems like analytics, chat, commenting, and CRO tools into your knowledge base.

Customerly Knowledge Base Platform features and specs

  • User-Friendly Interface
    Customerly offers a clean and intuitive interface, making it easy for both customers and support teams to navigate and utilize effectively.
  • Customization Options
    The platform provides ample customization options, allowing businesses to tailor the knowledge base appearance and functionality to their specific needs.
  • Integration Capabilities
    Customerly integrates seamlessly with various other tools and platforms, enhancing its utility and enabling more streamlined workflows for businesses.
  • Analytics and Reporting
    The platform offers robust analytics features, providing insights into customer interactions and content performance which helps in improving knowledge base efficiency.
  • Multilingual Support
    Customerly supports multiple languages, making it a suitable choice for businesses with a global presence and diverse customer base.

Possible disadvantages of Customerly Knowledge Base Platform

  • Pricing Structure
    For smaller businesses or startups, the pricing could be on the higher side, especially when compared to other knowledge base software available in the market.
  • Learning Curve
    Despite its user-friendly interface, new users might encounter a learning curve when exploring all the features and integrations available on the platform.
  • Limited Offline Access
    The platform is primarily online, which could pose limitations for users needing offline access to the knowledge base content.
  • Feature Overload
    Some users may find the abundance of features overwhelming, particularly if they are seeking a simple, straightforward knowledge base solution.
  • Occasional Performance Issues
    Users have reported occasional performance lags, especially during high traffic periods, which can affect the accessibility and reliability of the knowledge base.

Analysis of Document360

Overall verdict

  • Yes, Document360 is generally considered a good choice for businesses seeking a comprehensive knowledge management solution. Its ease of use, along with its powerful features, has made it a popular option among small to medium-sized businesses looking to enhance their documentation process.

Why this product is good

  • Document360 is considered a reputable knowledge base software due to its intuitive interface, robust set of features for document management, and excellent customer support. It allows teams to efficiently create, organize, and maintain documentation, making it easier for users to find information quickly. Key features include a powerful text editor, version control, analytics, and collaboration tools.

Recommended for

  • Small to medium-sized businesses
  • Teams needing collaborative documentation tools
  • Companies looking to improve their knowledge management processes
  • Organizations aiming to provide better support and information access to customers

Document360 videos

Document360- Creating Knowledge base in minutes

More videos:

  • Review - Freshworks Customer Story — Document360
  • Review - Document360 Complex Onboarding -- User Onboarding Teardown

Customerly Knowledge Base Platform videos

No Customerly Knowledge Base Platform videos yet. You could help us improve this page by suggesting one.

Add video

Category Popularity

0-100% (relative to Document360 and Customerly Knowledge Base Platform)
Knowledge Management
90 90%
10% 10
Knowledge Base
79 79%
21% 21
Document Management
100 100%
0% 0
Productivity
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Document360 and Customerly Knowledge Base Platform

Document360 Reviews

  1. Pradeepa Somasundaram
    · Product manager at Kovai.co ·
    Really useful for Knowledge capturing and sharing

    We had several smooth projects that required seamless internal collaboration and knowledge management with Document360. Our experience is pretty positive with Document360. As growing organization with multiple projects and multiple users it is very critical for us to capture the tactical knowledge and store the information taxonomically. With Document360 we were able to over achieve this without much effort put into learning the tool.

    🏁 Competitors: ProProfs Knowledge Base
    👍 Pros:    Category manager- this feature with easy click / drag and drop fuctional makes the work easy.
  2. Sunil
    · Head Of Media at Nestle ·
    Document360 helped us to streamline protocols and internal collaboration

    I being a user for the last 6 months and have used the portal of Document360 both for private and public facing documentation. Pleased with the user friendliness and features seen. Would recommend to others who are looking for a knowledge base solution.

    🏁 Competitors: Zendesk
    👍 Pros:    Easy user interface|Organised category|Added security|Publish private or public facing

11 Popular Knowledge Management Tools to Consider in 2025 
Document360 is an AI-powered knowledge base platform to help your business create, manage, and publish a knowledge base. These knowledge bases can be internal (for employee use) or external (for customer self-service).
Source: knowmax.ai
Best 25 Software Documentation Tools 2023
Document360 is a comprehensive software documentation tool that provides support for your project documentation and API documentation needs.
Source: www.uphint.com
11 Top Confluence Alternatives & Competitors For Team Collaboration
Document360’s WYSIWYG editor or Markdown editor makes it simple to produce help documentation. Markdown allows you to write in a simple, easy-to-read plain text style. It is useful when major text and mild media are used in the documentation. The find and replace function allows you to search for and replace text within your article.
Source: clickup.com
The 11 Best Slite Alternatives in 2022- Free Tools Included!
What sets it apart from Slite is its ability to create a self-serving knowledge base for customers. Since 73% of customers prefer self-service support over waiting for a reply, tools like Document360 are a great addition to have in your arsenal.
Source: remoteverse.com

Customerly Knowledge Base Platform Reviews

We have no reviews of Customerly Knowledge Base Platform yet.
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Social recommendations and mentions

Based on our record, Document360 seems to be more popular. It has been mentiond 17 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Document360 mentions (17)

  • Product Documentation Tools and Techniques
    If you want to try their full features, take the14-day free trial or try their freemiumwith limited features. Source: about 2 years ago
  • 7 Best Alternatives To MadCap Flare
    Document360 If you want a much simpler alternative to MadCap Flare, then look no further than Document360. Document360 is a help authoring tool that allows you to create documentation in HTML or Markdown to build an engaging knowledge base for your users. Document360 makes it easy to collaborate with other authors and review content to get it ready for production. - Source: dev.to / over 2 years ago
  • Tech documentation/ technical writing
    Try Document360! Document360 is a cutting-edge software documentation and knowledge management platform that enables teams to communicate, share, track, and manage all kinds of software documentation in one location. Document360 is interactive, unlike Pages on macOS. This means that developers can add code blocks to documents with a click of the mouse! Your team can quickly compose content directly or add code... Source: over 2 years ago
  • What would be a good benchmark for Satisfaction Score for technical/developer documentation in SaaS companies?
    Product Documentation is ultimately a crucial SaaS component that, if completed successfully, can greatly increase your success. If you are looking for a tool to write and manage all product docs you can explore Document360. Source: over 2 years ago
  • Wiki or Knowledge Base
    Without rather sophisticated coding abilities, it is difficult to effectively change the front end of a wiki. You don't have to worry about maintaining the software in the back-end when using SaaS knowledge bases, like Document360 The customer service team is available around-the-clock to help you solve any issues. Source: over 2 years ago
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Customerly Knowledge Base Platform mentions (0)

We have not tracked any mentions of Customerly Knowledge Base Platform yet. Tracking of Customerly Knowledge Base Platform recommendations started around Mar 2021.

What are some alternatives?

When comparing Document360 and Customerly Knowledge Base Platform, you can also consider the following products

HelpDocs - Educate your users with a super simple knowledge base that’s built for teams just like yours.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

HelpJuice - Helpjuice offers powerful, easy-to-use knowledge base software designed to help teams reduce support emails by up to 50%, improve internal collaboration, and create happier customers. It's trusted by companies worldwide to streamline knowledge sharin

HelpCrunch Knowledge Base - Deliver instant answers to customers 24/7 with help articles

HelpNDoc - What is HelpNDoc ? Easy to use yet powerful help authoring environment which can generate various documentation formats from a single source.

Free Knowledge Base by Dashly - Optimize your customer support with Knowledge Base by Dashly