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Discourse VS UserEcho

Compare Discourse VS UserEcho and see what are their differences

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Discourse logo Discourse

Discourse is an open source discussion platform built for the next decade of the Internet.

UserEcho logo UserEcho

UserEcho gives you the opportunity to create a modern Community to support customers in a few minutes. It includes support forum with the possibility of voting for ideas, Helpdesk, Knowledge Base and Online Chat.
  • Discourse Landing page
    Landing page //
    2023-06-13
  • UserEcho Landing page
    Landing page //
    2021-10-22

Discourse videos

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Why We Chose The Discourse Platform For Our Forums

More videos:

  • Review - Why Discourse is the Best Forum Software Out There (No, Really) | Location Rebel
  • Review - A Grammar Review for Discourse Analysis

UserEcho videos

+ Add

UserEcho and min.us video review.avi

More videos:

  • Review - UserEcho editor extended with new features

Category Popularity

0-100% (relative to Discourse and UserEcho)

Discourse

UserEcho

Forums
100 100%
Forums
0% 0
Help Desk
0 0%
Help Desk
100% 100
Forums And Forum Software
100 100%
Forums And Forum Software
0% 0
Customer Support
0 0%
Customer Support
100% 100

User comments

Share your experience with using Discourse and UserEcho. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Discourse and UserEcho

Discourse Reviews

20 Telegram Alternatives to Chat With in 2024
Discourse is a basic forum function that could be an alternative to Telegram if you want to stick to text discussions. It's pretty analog, missing both video and livestreaming tools. Instead, Discourse is a basic community that lets you organize discussions--it feels a bit like having your own reddit or Quora.
Source: www.mightynetworks.com
18 Best Discord Alternatives 2020 | Expert Reviews
Discourse comes in a couple of flavours. You can self-host it yourself in which case the software is free, and you simply need to sign up for server space, or you can pay Discourse for a hosted-for-you option, though self-hosting is a lot cheaper the premium option takes care of the technical side.
Source: solutionsuggest.com
IndieHackers: Best forum software
I used Flarum when trying to get a community set up for my product (ended up abandoning it to revisit when we have a larger customer base). It worked fairly well and I enjoyed it but it's definitely beta and unless you're fairly tech savvy it's not quite worth the setup / maintenance. Lots of config changes, crashes, huge issues with plugins, and some features missing. I'd...
Source: www.indiehackers.com

UserEcho Reviews

30 Best Customer Feedback Survey Tools: An Overview | Mopinion
UserEcho is a software solution that offers a number of different tools including feedback, knowledge base, forum, helpdesk and livechat. Similar to GetSatisfaction, UserEcho also offers a voting system which enables you to determine what your customers like and don’t like. With this customer feedback tool, there is also the option for your visitors to send private requests...
Source: mopinion.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Your customers are telling you what new features they'd like to see and what bugs need fixed every time they send you a support ticket. Whether they directly ask for it, or just mention a problem that bug or lack of feature is causing, each support ticket should be a vote, a reminder that you should get this fixed. UserEcho helps you keep that in focus.
Source: zapier.com

Social recommendations and mentions

Based on our record, Discourse seems to be a lot more popular than UserEcho. While we know about 23 links to Discourse, we've tracked only 1 mention of UserEcho. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Discourse mentions (23)

  • Qilin: A Starter Project Template For Every Open Source Project
    GitHub Discussions can also be a great place for support as long as these are regularly monitored. Another option along the same lines is Discourse and the Open Source Matrix which is used by quite a few Open Source and community-based projects. - Source: dev.to / about 1 month ago
  • Ask HN: How to run an old-school mailing list?
    A lot of communities use [Discourse ](https://discourse.org). [LPSF](https://forum lpsf.org) migrated to it when Yahoo Groups was discontinued. Some of the advantages are that it's open source, self-hostable, and can be configured to work as both a traditional mailing list and modern forum. - Source: Hacker News / about 1 month ago
  • My Fediverse use – I'm hosting everything myself – PeerTube, Mastodon and Lemmy
    More like https://discourse.org/. You can run it yourself, but I can also just have them ding a credit card every month and not think about it again (I do this for a community). - Source: Hacker News / 5 months ago
  • Reddit faces content quality concerns after its Great Mod Purge
    Discourse perhaps? I've seen it in use in a few places; it has a modern look and feel to it at least. https://discourse.org/. - Source: Hacker News / 8 months ago
  • So Long, Twitter and Reddit
    I fully agree with you see my comment here[0] -- I think you may have misread my comment, it says "Discourse" (as in the forum software[1]), not Discord. [0]: https://news.ycombinator.com/item?id=37245220. - Source: Hacker News / 8 months ago
View more

UserEcho mentions (1)

  • I work for a large non profit and I have been tasked with creating and managing a guide for the community. I cannot or the life of me find a easy format to do this weather it be word or google sheets, any thoughts on what is the best online platform to create and manage a community resource guide?
    The nonprofit I work at uses https://userecho.com/ as a help forum and knowledge base. It's very inexpensive, easy to use, and has served us well. Source: 12 months ago

What are some alternatives?

When comparing Discourse and UserEcho, you can also consider the following products

Flarum - Flarum is the next-generation forum software that makes online discussion fun. It's simple, fast, and free.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

phpBB - Raspberry Pi. The Raspberry Pi is a cheap, credit-card sized computer. The official website uses phpBB for their discussion forums. phpBB is not affiliated with nor responsible for any of the sites listed on the showcase.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Vanilla Forums - Build an engaging community forum using Vanilla's modern cloud forum software.

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

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