Software Alternatives, Accelerators & Startups
Register | Login

DevTest VS LiveAgent

Compare DevTest VS LiveAgent and see what are their differences

Preferred Patron
Preferred Patron is the top Customer Loyalty Software Program for businesses in any industry of any size. featured
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

DevTest logo DevTest

Test management solution for efficient quality assurance

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • DevTest Landing page
    Landing page //
    2023-06-15
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

DevTest features and specs

  • Cost Management
    Azure DevTest Labs helps you control costs by allowing you to set policies such as auto-shutdown and budget limits. This ensures that resources are not unnecessarily consumed, reducing wastage and managing expenditure efficiently.
  • Quick Provisioning
    The service offers rapid creation of testing environments, enabling developers to quickly set up and tear down environments as needed. This speeds up the development cycle and reduces the time to market.
  • Preconfigured Templates
    Azure DevTest Labs provides a variety of preconfigured templates that help in setting up environments more easily and consistently. This standardization reduces errors and simplifies the management of testing conditions.
  • Integration with CI/CD
    The service supports integration with continuous integration and continuous deployment (CI/CD) pipelines. This allows for better automation and efficiency, reducing manual intervention and improving reliability.
  • Resource Management
    It offers detailed resource management features, allowing you to allocate CPU, memory, and storage based on the needs of the specific environment. This granular control helps in optimizing the use of resources.

Possible disadvantages of DevTest

  • Complexity
    Managing and configuring DevTest Labs can be complex, requiring a good understanding of Azure services and architecture. This can be a challenge for smaller teams with limited expertise.
  • Limited Support for Non-Azure Environments
    The service is primarily designed for Azure-based resources, which makes it less effective for multi-cloud or hybrid cloud strategies. This limitation could be a constraint for organizations looking for a more versatile solution.
  • Cost Overruns
    While cost management features are available, improper configuration or lack of monitoring can still lead to cost overruns. This requires active management to ensure budgets are adhered to.
  • Dependency on Azure Ecosystem
    The service is deeply integrated with the Azure ecosystem, making it less flexible for those who are using other cloud providers or on-premises solutions. This dependency can limit the ability to diversify cloud strategy.
  • Learning Curve
    There can be a steep learning curve for new users who are not familiar with the Azure platform. This could potentially slow down the adoption and effective utilization of the service.

LiveAgent features and specs

  • Ticket management
  • Live Chat & In-App-Messaging
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR

DevTest videos

+ Add

AZ-900 Episode 18 | Azure DevOps Solutions | Azure DevOps, DevTest Labs

LiveAgent videos

+ Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to DevTest and LiveAgent)

DevTest

LiveAgent

Development
100 100%
Development
0% 0
Customer Support
0 0%
Customer Support
100% 100
Website Testing
100 100%
Website Testing
0% 0
Help Desk
0 0%
Help Desk
100% 100

Questions and Answers

As answered by people managing DevTest and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using DevTest and LiveAgent. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare DevTest and LiveAgent

DevTest Reviews

We have no reviews of DevTest yet.
Be the first one to post

LiveAgent Reviews

  1. Usama Idrees
    · CEO & CTO at HUK SONS ·
    Transformative Customer Support Solution

    LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The automation features and omnichannel integration have elevated team productivity and customer satisfaction—a must-have for scaling tech-driven businesses.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Omnichannel support: seamless integration across email, chat, social media, and phone.|Automation & workflow customization: saved hours with pre-set triggers and personalized workflows.|User-friendly interface: minimal training required—our team adopted it effortlessly.|Analytics & reporting: actionable insights helped refine our customer strategy.|Scalability: grows with our business without compromising performance.|24/7 uptime: reliable support during peak demand periods.
    👎 Cons:    Advanced features learning curve: some automation tools require deeper exploration (worth the effort).|Limited customization in reporting: minor gaps for hyper-specific metrics (workarounds exist).|Mobile app: functional but could use a ui refresh for faster navigation.
  2. Michal K
    · CEO ·
    Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far
10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
Source: blog.hubspot.com
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Social recommendations and mentions

Based on our record, DevTest seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

DevTest mentions (1)

  • Replacing Laptop with Azrue VM
    Another way to reduce cost is VM Reservations https://learn.microsoft.com/en-us/azure/cost-management-billing/reservations/save-compute-costs-reservations (1 and 3 years with discounts as high as 70%) or Savings plan https://learn.microsoft.com/en-us/azure/cost-management-billing/savings-plan/savings-plan-compute-overview that offer similar discounts from PAYG prices but are more flexible. On top of that you... Source: almost 2 years ago

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

What are some alternatives?

When comparing DevTest and LiveAgent, you can also consider the following products

dotCover - JetBrains dotCover is a .NET unit test runner and code coverage tool that integrates with Visual Studio.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

ReadyAPI Performance - ReadyAPI Performance is a platform that offers Load Testing for REST and SOAP APIs, Microservices, and Databases.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

QAComplete - Get award winning tools for all of your Software Quality needs and start improving your desktop and web applications today. Free trials are available for all.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Loading...