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Deskun VS Intercom

Compare Deskun VS Intercom and see what are their differences

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Deskun logo Deskun

Deskun is a Help Desk system inside Gmail. It enables you to support customers directly from your mailbox, manage projects, and use free features for Gmail.

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
  • Deskun Landing page
    Landing page //
    2021-10-06
  • Intercom Landing page
    Landing page //
    2023-07-05

Deskun features and specs

  • Integration with Gmail
    Deskun integrates directly with Gmail, allowing users to manage customer support tickets and communications within their existing email interface. This can streamline workflows and eliminate the need to switch between multiple tools.
  • Multi-channel support
    Deskun supports integration with various channels like email, social media, and live chat, enabling businesses to handle customer queries from multiple platforms in a single place.
  • Affordable pricing
    Deskun offers a competitive pricing structure, making it accessible for small and medium-sized businesses looking for a cost-effective customer support solution.
  • Task management
    In addition to customer support features, Deskun includes task management tools that allow teams to organize their workflows and keep track of assignments.
  • Customizable templates
    Users can create and use customizable email templates, which can help in maintaining consistent communication and saving time on repetitive tasks.

Possible disadvantages of Deskun

  • Limited advanced features
    Compared to some other customer support platforms, Deskun may lack certain advanced features, such as robust analytics or AI-driven automation, which might be essential for larger organizations.
  • Gmail dependency
    Deskun's tight integration with Gmail is a double-edged sword. While convenient for Gmail users, it can be a limitation for those who use different email services or prefer a platform-agnostic solution.
  • User interface
    Some users may find Deskun's user interface less intuitive or modern compared to other tools available in the market, which can impact usability and adoption.
  • Scalability issues
    Businesses that experience rapid growth or a high volume of customer interactions may find Deskun less scalable compared to more enterprise-oriented solutions.
  • Learning curve
    New users might face a learning curve when first adopting Deskun, particularly if they are unfamiliar with managing customer support directly through Gmail.

Intercom features and specs

  • User-friendly Interface
    Intercom offers an intuitive and easy-to-use interface, making it accessible to users with varying levels of technical expertise.
  • Comprehensive Customer Communication Tools
    It provides a suite of tools for live chat, email marketing, in-app messaging, and customer support, all of which can be accessed in one place.
  • Customization and Integration
    Intercom allows for extensive customization and integrates with various third-party applications, enabling businesses to tailor the platform to meet their specific needs.
  • Automation Capabilities
    The platform supports automated workflows, which can save time and ensure consistent customer interactions.
  • Customer Data Management
    Intercom collects and analyzes customer data, providing valuable insights into customer behavior and preferences that can inform business strategies.

Possible disadvantages of Intercom

  • Cost
    Intercom can be expensive, particularly for small businesses or startups. The pricing model is based on the number of users and features, which can add up quickly.
  • Complexity for Advanced Features
    While basic features are user-friendly, some of the more advanced functionalities can be complex and may require a steeper learning curve.
  • Limited Reporting
    The reporting and analytics features, while useful, are sometimes considered less comprehensive compared to specialized analytics platforms.
  • Customer Support
    Some users have reported that Intercom's own customer support can be slow to respond, which can be frustrating when dealing with urgent issues.
  • Notification Overload
    The platform can generate a high volume of notifications, which can be overwhelming and may require careful management to avoid interrupting workflow.

Analysis of Deskun

Overall verdict

  • Deskun is generally well-regarded for its ease of use, affordability, and integration capabilities. It is an effective tool for small to medium-sized businesses that require an accessible solution to manage customer communications and internal tasks.

Why this product is good

  • Deskun is considered a good option for businesses that use Google Workspace because it integrates directly with Gmail. It offers features like task management, helpdesk systems, and multichannel communication support, which can enhance productivity and streamline customer service efforts.

Recommended for

  • Small to medium-sized businesses
  • Teams using Google Workspace
  • Businesses looking for affordable helpdesk solutions
  • Companies needing multichannel communication tools

Analysis of Intercom

Overall verdict

  • Yes, Intercom is generally viewed as a good solution for businesses seeking to improve customer communication and support. Its robust features and flexibility make it a strong contender in the customer engagement space.

Why this product is good

  • Intercom is considered a good platform because it offers a comprehensive suite of tools for customer engagement. It integrates messaging, live chat, and help desk functionalities, providing a seamless experience for both users and customers. The platform is known for its user-friendly interface, customization options, and advanced integration capabilities with various third-party applications.

Recommended for

    Intercom is recommended for businesses of all sizes that wish to enhance their customer service and communication strategies. It is particularly beneficial for companies that want to offer personalized customer interactions through messaging, automate customer support processes, and gain insights from customer interactions. It's suitable for SaaS businesses, e-commerce platforms, and tech startups that prioritize customer experience.

Deskun videos

+ Add

Deskun is a multichannel customer support system inside Gmail.

More videos:

  • Review - Deskun – мультиканальная система поддержки клиентов внутри Gmail.

Intercom videos

+ Add

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Category Popularity

0-100% (relative to Deskun and Intercom)

Deskun

Intercom

Help Desk
6 6%
Help Desk
94% 94
Customer Support
1 1%
Customer Support
99% 99
Business & Commerce
100 100%
Business & Commerce
0% 0
CRM
0 0%
CRM
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Deskun and Intercom

Deskun Reviews

We have no reviews of Deskun yet.
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Intercom Reviews

  1. Eleanor Bennett
    · Digital Marketing Specialist at Logit.io ·
    An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.

9 Best Tidio Alternatives Compared
Intercom is a customer engagement platform that serves mostly large and enterprise businesses. The software is known for its versatility, offering live chat, messaging, and in-app support, combined with advanced automation, AI bots, and customer data tracking.
Source: www.tidio.com
10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com

Social recommendations and mentions

Based on our record, Intercom seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Deskun mentions (0)

We have not tracked any mentions of Deskun yet. Tracking of Deskun recommendations started around Mar 2021.

Intercom mentions (7)

  • Enhancing Customer Support with a Live Chat Widget on Your Website
    Intercom: Famous for its conversational marketing focus, Intercom’s live chat widget offers features like proactive messaging and lead qualification. It also supports deep personalization for enhanced customer engagement. - Source: dev.to / 7 months ago
  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 2 years ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 3 years ago
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What are some alternatives?

When comparing Deskun and Intercom, you can also consider the following products

Kapdesk - Kapdesk offers support teams with a helpdesk software to streamline support tasks.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Issuetrak - Issue tracking software for help desk and customer service

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

AzureDesk - Azuredesk.co is an online customer service software and support ticket help desk application for small business and fast-growing companies. Get a free trial today!

Drift - A messaging app that helps you grow your business.

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