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Custom IVR VS Genesys Cloud

Compare Custom IVR VS Genesys Cloud and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Custom IVR logo Custom IVR

Custom IVR development solution offers a notable reduction in overall cost of customer support without making compromise on the proficiency of customer relationship management.

Genesys Cloud logo Genesys Cloud

As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.
  • Custom IVR Landing page
    Landing page //
    2023-04-18
  • Genesys Cloud Landing page
    Landing page //
    2023-08-03

Custom IVR videos

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Genesys Cloud videos

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Genesys Cloud Q&A Show - Episode 12

More videos:

  • Review - Genesys Cloud Q&A Show - Episode 10

Category Popularity

0-100% (relative to Custom IVR and Genesys Cloud)

Custom IVR

Genesys Cloud

Desktop Automation
100 100%
Desktop Automation
0% 0
Communication
0 0%
Communication
100% 100
Call Center Scripting Software
100 100%
Call Center Scripting Software
0% 0
Enterprise Communication
0 0%
Enterprise Communication
100% 100

User comments

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What are some alternatives?

When comparing Custom IVR and Genesys Cloud, you can also consider the following products

YOCC - Big V Telecom (Cloud Telephony Services) is one of the best cloud telephony companies in India, offering cloud telephony solution, toll free number, virtual number, much more.

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

Survox - Survox offers phone survey software solutions for fully automated (IVR) and computer assisted interviewing (CATI).

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Uniphore - Uniphore is a conversational automation technology company. Uniphore sells software for conversational analytics, conversational assistants and conversational security.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

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