Software Alternatives, Accelerators & Startups

Cuckoo Sandbox VS LiveAgent

Compare Cuckoo Sandbox VS LiveAgent and see what are their differences

Cuckoo Sandbox logo Cuckoo Sandbox

Cuckoo Sandbox provides detailed analysis of any suspected malware to help protect you from online threats.

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • Cuckoo Sandbox Landing page
    Landing page //
    2021-09-25
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

Cuckoo Sandbox features and specs

No features have been listed yet.

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Cuckoo Sandbox videos

Cuckoo Sandbox Guide part 1

More videos:

  • Review - cuckoo sandbox Automated Malware Analysis

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to Cuckoo Sandbox and LiveAgent)
Monitoring Tools
100 100%
0% 0
Customer Support
0 0%
100% 100
Email Marketing
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing Cuckoo Sandbox and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Cuckoo Sandbox and LiveAgent

Cuckoo Sandbox Reviews

We have no reviews of Cuckoo Sandbox yet.
Be the first one to post

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    ๐Ÿ Competitors: Zendesk, Freshdesk
    ๐Ÿ‘ Pros:    Easy to use|Easy integration|Automation and custom functions
    ๐Ÿ‘Ž Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgentโ€™s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgentโ€™s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Social recommendations and mentions

Based on our record, Cuckoo Sandbox seems to be more popular. It has been mentiond 18 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Cuckoo Sandbox mentions (18)

  • How to analyze malicious PDF?
    You can detonate it into a VM running an instance of Cuckoo Sandbox. If you want to go the extra mile, you can dump the memory of said VM and analyse it with Volatility Framework. Also, if you want to quickly identify behavioural patterns in executable code, you can use Mandiant's CAPA tool (though idk if it works on .pdfs). Source: about 1 year ago
  • "PDF".exe pwns my user, but how exactly?
    You should save a copy of the .exe, copy it into a VM running Cuckoo and get a report on exactly what the .exe does. Without this automated dissection, people are making educated guesses. They're probably right, but why not be certain? There is an online version too - https://cuckoosandbox.org. Source: about 1 year ago
  • Exist a way, that can tell X file that I want to download not contain any malicious file?
    You could use a service like cuckoo to check links/files. Source: over 1 year ago
  • Best practices for malware analysis and securing the environment you're testing in.
    I made my own lab in college using a series of VM's, A windows 10 machine that was packed with analysis tools, a kali listening machine (running inetsim or fakenet, I can't remember.) and I had remnux on another machine (which I ended up not really making use of, but it was there.) I used virtualbox and ran these VM's in an internal network, no internet access. Disabled all clipboard and file sharing after... Source: over 1 year ago
  • Sandbox?
    Another option if you want to self-host is https://cuckoosandbox.org/ . Of note, it's currently an unmaintained project so issues may not receive support, but it is free. Source: over 1 year ago
View more

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

What are some alternatives?

When comparing Cuckoo Sandbox and LiveAgent, you can also consider the following products

Sandboxie - Sandboxie is a program for Windows that is designed to allow the user to isolate individual programs on the hard drive.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Any.Run - Interactive malware hunting service. Any environments ready for live testing most type of threats.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

VirusTotal - VirusTotal is a free service that analyzes suspicious files and URLs and facilitates the quick...

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.