Software Alternatives, Accelerators & Startups

Convin VS NICE inContact

Compare Convin VS NICE inContact and see what are their differences

Convin logo Convin

On a mission to enable 1 million salespeople close bigger, better, and more with Convin

NICE inContact logo NICE inContact

Get the DMG Consulting report reprint on cloud contact centers.
  • Convin Landing page
    Landing page //
    2023-07-12

Convin is a conversation intelligence tool for inside sales teams. It records, transcribes, and analyzes all the sales calls to give insights on what’s working on calls and what’s not. It integrates with most of the sales tech stack and sends meaningful insights in places you already are - Slack, Salesforce, Hubspot, etc.

Features: 1. Collaborate with your teammates and be a part of their learning journey. Analyze conversations, understand market intelligence & share feedback to bring your A-game 2. You can develop your personalized brand sales playbook that would be a great source of learning for new sales reps. 3. Eliminate Call Shadowing by giving constructive feedback to your sales reps 4. Design the perfect sales process with insightful suggestions on every call. 5. Capture crucial parts of your meetings using Convin’s AI-powered Meeting Intelligence. 6. Get meaningful insights like the questions asked by the prospects and how your teammates responded. You can also find the objections raised and how they were handled.

Usecases: 1. Reduces call review time - Convin takes notes for you. 2. Provides sales coaching to remote sales teams. 3. Provides Sales enablement 4. Meeting intelligence - records, transcript, and analyzes sales calls. 5. People intelligence - tracks the performance of reps 6. Makes onboarding easier - allows you to make playbooks of best sales practices that can be passed on as an onboarding kit to new hires

  • NICE inContact Landing page
    Landing page //
    2023-10-04

Convin

Website
convin.ai
$ Details
paid Free Trial $50.0 / Monthly (per user)
Platforms
Google Chrome iOS Browser Web Windows Mac OSX
Release Date
2020 April
Startup details
Country
India
State
Karnataka
City
Bengaluru
Founder(s)
Ashish Santhalia
Employees
10 - 19

Convin videos

MIke Convin - Onloine Review

NICE inContact videos

NICE inContact CXone Quality Management Pro Improves the Customer Experience

More videos:

  • Demo - NICE inContact Demo - Virtual Call Center, VOIP Contact Center Software
  • Review - NICE inContact CXone for IT Leaders

Category Popularity

0-100% (relative to Convin and NICE inContact)
Business & Commerce
100 100%
0% 0
Communication
3 3%
97% 97
CRM
100 100%
0% 0
Enterprise Communication
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Convin and NICE inContact

Convin Reviews

We have no reviews of Convin yet.
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NICE inContact Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Nice inContact is another cloud-based contact center that lets businesses manage communication channels like chat, social media, and voice. And they’re actually what RingCentral is using to provide their “unified communications” platform. (Essentially, RingCentral has an agreement with NICE to resell / whitelabel their product alongside their own phone system and messaging...
Source: www.dialpad.com
Best Call Center Software: The Complete List (2020 Update)
NICE inContact is another cloud-based call center software that helps improve customer service with their universal routing queue, top-of-the-line workforce optimization suite, personal connection dialer, and automation tools.

Social recommendations and mentions

Based on our record, Convin seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Convin mentions (1)

  • Any tips on how to coach a fully remote sales force working in multiple time zone?
    So, we're an IT product company-a start-up. Currently, we signed up for the conversation intelligence tool- https://convin.ai/ and onboarding sales reps in an unorganized way. But apart from the tool, we need to build a process. All our SDRs are remotely located. Considering the startup cycle, we need to ramp up our team ASAP. Also, we are in an expansion stage, which means a number of SDRs are joining our team. Source: over 2 years ago

NICE inContact mentions (0)

We have not tracked any mentions of NICE inContact yet. Tracking of NICE inContact recommendations started around Mar 2021.

What are some alternatives?

When comparing Convin and NICE inContact, you can also consider the following products

LeadMaster - The LeadMaster LeadMasterCRM All-in-One solution includes: marketing automation, lead management, email marketing, website integration & much more.

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Servetel - Communication management solution

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

EVS7 Inside Sales software - EVS7 Inside Sales software is a platform that allows users to manage their team, power dial their prospects, and can track all of their results, The platform helps users to nurture their leads, accelerate their sales, and they can do all this from a…

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.