Software Alternatives, Accelerators & Startups

ConnectBot VS LiveAgent

Compare ConnectBot VS LiveAgent and see what are their differences

ConnectBot logo ConnectBot

ConnectBot is a Secure Shell client for the Android platform.

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • ConnectBot Landing page
    Landing page //
    2022-11-02
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

ConnectBot features and specs

No features have been listed yet.

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

ConnectBot videos

ConnectBot: Basic Features in v1.2

More videos:

  • Review - Access Home Server with Android with VX ConnectBot

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to ConnectBot and LiveAgent)
SSH
100 100%
0% 0
Customer Support
0 0%
100% 100
Server Management
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing ConnectBot and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using ConnectBot and LiveAgent. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare ConnectBot and LiveAgent

ConnectBot Reviews

10 Termux Alternatives
ConnectBot is a powerful and advanced software that is a secure and safe shell environment for the android platform. The main focus of this fantastic software is to build a secure connection that is user-friendly, and users can easily use a shell from remote servers, transfer their files to other software, and move them back and forth in your phone storage. It also provides...
Top 10 Best Apps To Use Linux Terminal on Your Android Device
If you are looking for a simple SSH client for Android devices, ConnectBot is the right application for you. It saves you from the extra hassles you might face with a full-fledged Linux terminal emulator. This is capable of giving you access to the target server from the Android phone. No need to physically access the server as you can remotely control, check, monitor, and...
Top 10 Best MobaXterm Alternatives for Windows, macOS & Linux In 2021
This tool is among the very best SSH customers for Android gadgets. This client, which is open source, will assist to make any mobile phone or tablet with the Google operating system into an easy and total Secure Shell customer to connect remotely to any server from anywhere. This new version of ConnectBot has actually received a great deal of enhancements and brand-new...
Best Terminal Emulator for Android in 2021
ConnectBot is an excellent terminal emulator of SSH Client, and it has access to Shell servers. It provides secure tunnels with encryption for completely safe usage. The multiple SSH sessions can be handled easily, and it is quick to switch between each session. It has copy-paste feature for every app, and the connection can be private with a unique Key. There is also a...

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Social recommendations and mentions

Based on our record, ConnectBot seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

ConnectBot mentions (2)

  • Connectbot scripting
    I'd like to customize the connectbot application so I can transmit and receive ssh commands to my raspberry pi, by pushing a button. I am imagining it like scripting the application and putting the scripts at buttons, and display the response that the raspberry sent back. Source: about 2 years ago
  • ⟳ 0 apps added, 21 updated at f-droid.org
    ConnectBot (version 1.9.8-oss): SSH and local shell client. Source: over 2 years ago

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

What are some alternatives?

When comparing ConnectBot and LiveAgent, you can also consider the following products

MobaXterm - Enhanced terminal for Windows with X11 server, tabbed SSH client, network tools and much more

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

PuTTY - Popular free terminal application. Mostly used as an SSH client.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

KiTTY - KiTTY is a fork from version 0.70 of PuTTY. It adds extra features to PuTTY.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.