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codeBeamer VS osTicket

Compare codeBeamer VS osTicket and see what are their differences

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Burndown is project management, automated. Our smart scheduling technology constantly manages your team's schedule - based on your priorities, progress, and capacity - so you don’t have to. featured
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codeBeamer logo codeBeamer

codeBeamer is the award winning Collaborative Application Lifecycle Management (ALM) solution for distributed software development.

osTicket logo osTicket

osTicket is a widely-used open source support ticket system.
  • codeBeamer Landing page
    Landing page //
    2021-07-31
  • osTicket Landing page
    Landing page //
    2023-04-21

Pricing page: https://osticket.com/editions/

codeBeamer videos

+ Add

codeBeamer - Code Review

More videos:

  • Review - Getting Started with codeBeamer ALM

osTicket videos

+ Add

What's New in osTicket Version 1.14?

More videos:

  • Review - OSTicket: a Customer Support solution for online communities
  • Review - OsTicket - Pretty much cover everything!

Category Popularity

0-100% (relative to codeBeamer and osTicket)

codeBeamer

osTicket

Software Testing
100 100%
Software Testing
0% 0
Customer Support
0 0%
Customer Support
100% 100
Project Management
100 100%
Project Management
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

Share your experience with using codeBeamer and osTicket. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare codeBeamer and osTicket

codeBeamer Reviews

17 open source wiki engine/software
codeBeamer is the award winning Collaborative Application Lifecycle Management (ALM) solution for software and hardware development teams to manage their work process from requirements to release. it provide project management, wikis and knowledge management, document management, task, requirement and defect management, configuration management (ITIL), continuous...
Source: gadgetxplore.com

osTicket Reviews

The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Want a free support tool that can run on your own servers? osTicket is the app for you. It's an open source support tool that includes everything—you can answer support emails, assign tickets to other team members, create support forms, and write your help documentation all on your own server, for free. You can even tweak osTicket, by digging into its code or installing...
Source: zapier.com

Social recommendations and mentions

Based on our record, osTicket seems to be a lot more popular than codeBeamer. While we know about 38 links to osTicket, we've tracked only 1 mention of codeBeamer. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

codeBeamer mentions (1)

  • Hardware project management in JIRA
    Try Codebeamer, it's much more hardware-oriented than Jira. It can be integrated with Jira if required, or you can bring the software team over to it too. Source: about 3 years ago

osTicket mentions (38)

  • Ask HN: Helpdesk/ticketing software for small SaaS company
    You can try osTicket https://osticket.com The UI is very tho dated, but we're working on a rewrite with modern UI. - Source: Hacker News / 8 months ago
  • Looking for a ticketing system
    Check out https://osticket.com/ I used earlier on my career. It’s free to use it worked great for a small team and it has everything you need. Source: 10 months ago
  • Help tickets
    We use https://osticket.com/ It's not a groundbreaking ticket system but it's rock solid, user-friendly, and free. Source: 11 months ago
  • I would like to find a free software for tickets in my household
    Another option, for a dedicated ticketing/helpdesk system, is osTicket. Self-hosted is completely free, and I had it up and running inside of an hour, from creating a fresh Debian LXC, installing Apache/MariaDB/PHP8.1, and uploading the requisite files for osTicket followed by the initial setup. Going off your mention of snaps, I'm assuming you're on Ubuntu or a derivative, if you'd like I should be able to... Source: 12 months ago
  • MSP opensource ticketing tool -ITSM
    GLPI (https://glpi-project.org/) or osTicket (https://osticket.com/) are open source ticketing systems but I highly doubt they're what a MSP need. You need a PSA. Source: 12 months ago
View more

What are some alternatives?

When comparing codeBeamer and osTicket, you can also consider the following products

Jira - The #1 software development tool used by agile teams. Jira Software is built for every member of your software team to plan, track, and release great software.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Phabricator - Phacility - Phabricator

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

soapUI - SoapUI Pro is one of the most prominent API testing platforms around, allowing developers to quickly prototype the functions of their apps and get them to market with little hassle.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

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