ClearFeed
Halp
Thena AI
Halp for Microsoft Teams
Intercom
OnlyThreads
Unthread
Desk365
Nuclino
Notion
Confluence
Slab
Slite
DokuWiki
MediaWiki
Jama Connect
ClearFeed converts Slack channels into a HelpDesk. It converts requests from many channels and users into a single queue of requests, uses AI to flag requests that need a response, allows responders to update status of requests and assign ownership and make sure all requests are closed out. Integrations with tools like Zendesk, Jira, Freshdesk, Salesforce et al allow agents to handover or link Slack requests to other enterprise tools and close the loop back on Slack when issues are solved therein.
We have been helping the world's leading companies like Atlan Data, Accryl, Chronosphere, Benlabs, Sprinto, MindsDB, TestRigor in scaling customer support, engineering escalations and IT helpdesk on Slack.
ClearFeed NuclinoBased on our record, ClearFeed seems to be a lot more popular than Nuclino. While we know about 14 links to ClearFeed, we've tracked only 1 mention of Nuclino. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Cons: - managing a lot of Slack channels presents some unique problems. (making sure all key customers are invited, key internal stakeholders are added, managing lifecycle (prospect -> customer -> churn) etc.) - Slack's threads and tendency to have non-threaded discussions also present unique problems (makes it harder to keep track of things) - not everyone wants to come on Slack Connect. (while we haven't hit... Source: 6 months ago
Hey, OP. I’d love to help you out make these videos. I work at ClearFeed as their visual design head and we barely spend any money on explainer videos and yet it has helped us with conversions. Source: 11 months ago
Does your team struggle with Slack sprawl and managing requests across lots of channels? Over the last 2 years we have been building a solution to help companies manage customer and employee requests more efficiently on Slack. I'm thrilled to share that ClearFeed is now live on Product Hunt! This is a big moment and your support would be invaluable in making this launch a success. Source: 11 months ago
Yes. We use our own product https://clearfeed.ai to do this (and so do all our customers). Source: about 1 year ago
Not sure about a read only slack channel and if it's even possible. At ClearFeed we allow automatic and manual ticketing. Automatic ticketing means a ticket is raised automatically when a message is sent. Other ways are via emoji or using message shortcuts on slack. Source: about 1 year ago
Nuclino - storing concept art, story design info, etc. This is similar to Google Docs, but it can be organized so much more efficiently for game design. Source: about 2 years ago
Halp - Slack-first ticketing for internal helpdesk
Notion - All-in-one workspace. One tool for your whole team. Write, plan, and get organized.
Thena AI - Manage your customers in Slack
Confluence - Confluence is content collaboration software that changes how modern teams work
Halp for Microsoft Teams - An internal help desk built into Teams
Slab - Slab is a knowledge hub for the modern workplace. We help teams unlock their full potential through shared learning and documentation. Slab features a beautiful editor, blazing fast search, and dozens of integrations like Slack, GitHub, and G Suite.