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Cisco Contact Center VS Microsoft Bot Framework

Compare Cisco Contact Center VS Microsoft Bot Framework and see what are their differences

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Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Cisco Contact Center logo Cisco Contact Center

Provides a secure, highly available, and easy to deploy customer interaction management solution.

Microsoft Bot Framework logo Microsoft Bot Framework

Framework to build and connect intelligent bots.
  • Cisco Contact Center Landing page
    Landing page //
    2023-10-02
  • Microsoft Bot Framework Landing page
    Landing page //
    2023-06-15

Cisco Contact Center videos

+ Add

Cisco Contact Center Enterprise (CCE) 12.5 Curriculum Launch

More videos:

  • Review - T-Mobile transforms customer care with Cisco Contact Center

Microsoft Bot Framework videos

+ Add

Let’s build a knowledgeable chatbot with Microsoft Bot Framework Azure Bot Services | BRK1037

More videos:

  • Tutorial - Microsoft Bot Framework Tutorial & Azure Bot Service Intro | Create a Chatbot

Category Popularity

0-100% (relative to Cisco Contact Center and Microsoft Bot Framework)

Cisco Contact Center

Microsoft Bot Framework

Customer Support
100 100%
Customer Support
0% 0
Chatbots
0 0%
Chatbots
100% 100
Help Desk
100 100%
Help Desk
0% 0
Chatbot Platforms & Tools
0 0%
Chatbot Platforms & Tools
100% 100

User comments

Share your experience with using Cisco Contact Center and Microsoft Bot Framework. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Cisco Contact Center and Microsoft Bot Framework

Cisco Contact Center Reviews

We have no reviews of Cisco Contact Center yet.
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Microsoft Bot Framework Reviews

Top 20 Replika Alternatives for AI Chatbots
Bot Framework also supports integration with various messaging platforms like Skype, Facebook, and Slack as well as support for a variety of programming languages. Overall Bot Framework Bot Framework provides a comprehensive collection of software and services to assist in designing and managing chatbots which makes it a great choice for both businesses and developers who...
Source: artificialintelligencejournal.com

Social recommendations and mentions

Based on our record, Microsoft Bot Framework seems to be more popular. It has been mentiond 5 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Cisco Contact Center mentions (0)

We have not tracked any mentions of Cisco Contact Center yet. Tracking of Cisco Contact Center recommendations started around Mar 2021.

Microsoft Bot Framework mentions (5)

  • ChatGPT Goldmine: Top 5 Money-Making Opportunities You Can't Miss!
    Chatbot frameworks: Utilize chatbot frameworks such as Botpress, Rasa, or Microsoft Bot Framework to streamline development. - Source: dev.to / about 1 year ago
  • MS Teams Message Extension not working on test server[Cloud]
    I have developed MS Teams Message Extension using Java[Spring Boot] and registered the bot in Botframework Development portal[https://dev.botframework.com/]. It is working fine in local. I tested in local environment using a tunneling application named localtunnel. I tested the extension in MS Teams. Source: about 2 years ago
  • APIs/Saas for building chat bots?
    Maybe this will fit your needs? Microsoft Bot Framework - https://dev.botframework.com/. Source: over 2 years ago
  • Looking to learn about creating a more complex bot/adding features to a bot I already run
    This library (also Node.Js) lets you connect to The Microsoft Bot Framework. Source: over 2 years ago
  • Top 30 Microsoft Azure Services
    Besides building informational chatbots using QnA Maker, Azure also provides a larger Bot Service for developing more sophisticated chatbots. Transactional chatbots perform operations such as accessing and modifying internal IT documents and databases and dynamic and context aware chatbots can be used as virtual assistants. Bot Framework is an SDK that lets developers create these kinds of chatbots using their... - Source: dev.to / almost 3 years ago

What are some alternatives?

When comparing Cisco Contact Center and Microsoft Bot Framework, you can also consider the following products

Conversocial - Conversocial is The Digital Care Platform for Social Messaging, creating a clear digital path for brand and consumer engagement.

Dialogflow - Conversational UX Platform. (ex API.ai)

Sparkcentral - Good old fashioned customer service, delivered in a high tech way

Botpress - Open-source platform for developers to build high-quality digital assistants

Brand Embassy - Brand Embassy is social customer service software.

Amazon Lex - Harness the power behind Amazon Alexa for your own conversational apps.

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