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Cisco Contact Center VS BoldDesk

Compare Cisco Contact Center VS BoldDesk and see what are their differences

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Cisco Contact Center logo Cisco Contact Center

Provides a secure, highly available, and easy to deploy customer interaction management solution.

BoldDesk logo BoldDesk

Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks.
Visit Website
  • Cisco Contact Center Landing page
    Landing page //
    2023-10-02
  • BoldDesk Landing page
    Landing page //
    2023-04-20

BoldDesk is a premium cloud-based customer service software and designed to streamline and simplify customer query management. With BoldDesk, you can provide access to a huge collection of knowledge-based articles while organizing and handling customer inquiries with ease.

Cisco Contact Center

Website
cisco.com
Pricing URL
-
$ Details
-
Platforms
-
Release Date
-
Edit details

BoldDesk

Website
bolddesk.com
Pricing URL
Official BoldDesk Pricing
$ Details
paid Free Trial $10.0 / Monthly (For 3 agents)
Platforms
Web REST API Cloud Android iPhone
Release Date
2022 May
Edit details

Cisco Contact Center features and specs

No features have been listed yet.

BoldDesk features and specs

  • Ticketing System: Yes
  • Artificial Intelligence: Yes
  • Automation: Yes
  • Customer Portal: Yes
  • Customization: Yes
  • Task Management: Yes
  • Multilingual Support: Yes
  • Integeration: Yes
  • Export contact: Yes
  • Report and Analysis: Yes

Cisco Contact Center videos

+ Add

Cisco Contact Center Enterprise (CCE) 12.5 Curriculum Launch

More videos:

  • Review - T-Mobile transforms customer care with Cisco Contact Center

BoldDesk videos

+ Add

Getting Started with Syncfusion BoldDesk

Category Popularity

0-100% (relative to Cisco Contact Center and BoldDesk)

Cisco Contact Center

BoldDesk

Customer Support
27 27%
Customer Support
73% 73
Help Desk
30 30%
Help Desk
70% 70
Customer Service
50 50%
Customer Service
50% 50
CRM
0 0%
CRM
100% 100

User comments

Share your experience with using Cisco Contact Center and BoldDesk. For example, how are they different and which one is better?
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Social recommendations and mentions

Based on our record, BoldDesk seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Cisco Contact Center mentions (0)

We have not tracked any mentions of Cisco Contact Center yet. Tracking of Cisco Contact Center recommendations started around Mar 2021.

BoldDesk mentions (1)

  • Customer Support Agents Vs Knowledge Base
    Https://bolddesk.com help your agents to succeed. Source: 10 months ago

What are some alternatives?

When comparing Cisco Contact Center and BoldDesk, you can also consider the following products

Conversocial - Conversocial is The Digital Care Platform for Social Messaging, creating a clear digital path for brand and consumer engagement.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Brand Embassy - Brand Embassy is social customer service software.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Sparkcentral - Good old fashioned customer service, delivered in a high tech way

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

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