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Checkmk VS Zendesk

Compare Checkmk VS Zendesk and see what are their differences

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Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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Checkmk logo Checkmk

Checkmk - the software for effective IT monitoring

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
  • Checkmk Landing page
    Landing page //
    2023-08-21

Checkmk is a comprehensive solution for IT Monitoring of servers, applications, networks, cloud infrastructures (public, private, hybrid), containers, storage, databases and environment sensors. In the network field we support SNMP, but also have integrations to APIs and powerful agents for operating systems. Our users benefit from more than 1.900 Plugins for vendors like Cisco, Brocade, Dell, Enterasys, Extreme Networks, Huawei, Intel and many more.

  • Zendesk Landing page
    Landing page //
    2022-03-08

Checkmk videos

+ Add

Episode 1: Install Checkmk and monitor your first hosts

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to Checkmk and Zendesk)

Checkmk

Zendesk

Monitoring Tools
100 100%
Monitoring Tools
0% 0
Customer Support
0 0%
Customer Support
100% 100
Log Management
100 100%
Log Management
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Checkmk and Zendesk

Checkmk Reviews

The Best Open Source Network Monitoring Tools in 2023
Description: Checkmk Raw Edition is an open source infrastructure and application monitoring tool that also includes network monitoring capabilities. For network monitoring, Checkmk can discover and monitor switches and routers, wireless networks, and firewalls; the software supports integration with several network hardware vendors. The solution uses a rule-based concept...
Source: solutionsreview.com
Top 10 PRTG Alternatives for Monitoring Networks and IT Infrastructure
Those wanting to monitor databases as part of their network analysis can do so with Checkmk, as well as track Internet of Things (IoT) connectivity and performance, the latter being sometimes tricky with other network monitoring software.
Source: www.networkstraining.com
10 Best Zabbix Alternatives
The Checkmk server can only be deployed on a Linux machine. A basic knowledge of Linux is all you need to get the application up and running. All the software you need is either included in your Linux distribution or in the Checkmk package. It is also possible to run Checkmk as a virtual appliance, a physical appliance, or as a Docker-Container. The agents used by Checkmk to...
Source: www.comparitech.com
10 Best Open Source Monitoring Software for IT Infrastructure
Flexible monitoring: Over 1,900 official integrations provided ‘out of the box’. Monitor states, metrics, events & logs via Checkmk agents, vendor APIs, SNMP, or any way you prefer
Source: geekflare.com
13 Best Nagios Alternatives for Networks, Servers, IT Systems Monitoring
Unlike Solarwinds NPM described above which is focused only on networking, checkmk can monitor a wide range of devices such as servers, network devices, applications etc.
Source: www.networkstraining.com

Zendesk Reviews

9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com
The 19 Best Call Center Software (& Features You Need) in 2022
Built on one of the most extensive customer service platforms, Zendesk offers a call center solution for businesses of every size. With automatic ticket creation, agents can take advantage of Zendesk's slick help desk features to help customers across every channel.
Source: blog.hubspot.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
After Tawk.to, Zendesk is the largest company in the live chat technology sector by market share. It also dominates niche, adjacent markets. The Danish company’s popularity seems to stem from its well-rounded suite of services and features.
Source: www.tidio.com
Top 21 Salesforce’s Competitors and Alternatives
Zendesk develops and sells customer-service software. Sales teams use SaaS-based Zendesk Sell to boost productivity, streamline processes, and enhance pipeline visibility. Zendesk’s full-year 2021 revenue increased 30% to $1.3 billion.
Source: bstrategyhub.com

Social recommendations and mentions

Based on our record, Checkmk should be more popular than Zendesk. It has been mentiond 53 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Checkmk mentions (53)

  • Monitoring solution
    CheckMK https://checkmk.com. You can spin this up in a docker container. Source: 10 months ago
  • "All in one monitoring solution"?
    I use CheckMK to do all of this and more, except nutanix. But checkmk also can Monitor nutanix via the "Nutanix Prism" special agent Integration. Source: 12 months ago
  • Is there an alternative to BI Tools?
    BI machine and NVR report to CheckMK Raw host so it's easy to see historic stats. Source: 12 months ago
  • Uptime Monitor
    I’m using https://checkmk.com/ to monitor stuff and it seems to work great. Lots of built in features and functions and if they don’t have what you need you can also create custom scripts to check and report on anything you can dream up. Runs great in docker (I’m using portainer but will run fine in plain old docker). Source: 12 months ago
  • Actually usefull or uneccessary? SNMP, AD, Monitoring...
    Have a look at CheckMK open source version is really good, you can spin it up in a docker container and is relatively easy to get some initial monitors going. As to whether it's worthwhile, I guess it depends how much you want to know how you servers are doing and when something goes wrong. Source: almost 1 year ago
View more

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 6 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 1 year ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 1 year ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: almost 2 years ago
View more

What are some alternatives?

When comparing Checkmk and Zendesk, you can also consider the following products

Zabbix - Track, record, alert and visualize performance and availability of IT resources

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Datadog - See metrics from all of your apps, tools & services in one place with Datadog's cloud monitoring as a service solution. Try it for free.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Nagios - Complete monitoring and alerting for servers, switches, applications, and services

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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