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Chart.js VS LiveAgent

Compare Chart.js VS LiveAgent and see what are their differences

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Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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  2. » Videos
  3. » Reviews
  4. » Alternatives

Chart.js logo Chart.js

Easy, object oriented client side graphs for designers and developers.

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • Chart.js Landing page
    Landing page //
    2023-03-13
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

Chart.js features and specs

  • Open Source
    Chart.js is open source and free to use, which makes it accessible for both personal and commercial projects without any licensing costs.
  • Ease of Use
    Chart.js is known for its simple and easy-to-use API. Developers can quickly create charts by just including the library and writing minimal JavaScript.
  • Lightweight
    The library is relatively lightweight compared to other charting libraries, which helps in maintaining the performance of web applications.
  • Responsive Design
    Charts created with Chart.js are responsive by default, ensuring that they look good on all devices, including desktops, tablets, and mobile phones.
  • Variety of Chart Types
    Chart.js supports a variety of chart types including line, bar, radar, pie, doughnut, and polar area charts, providing flexibility for different data visualization needs.
  • Customization
    Developers can customize the appearance of charts extensively through Chart.js options such as colors, labels, and tooltips.
  • Active Community
    Chart.js has an active community and a strong support base, which means that developers can easily find help, tutorials, and plugins to enhance functionality.

Possible disadvantages of Chart.js

  • Limited Advanced Features
    While Chart.js is good for basic and intermediate charting needs, it may lack some advanced features and customizations offered by more complex charting libraries like D3.js.
  • Performance Issues with Large Datasets
    Chart.js can struggle with performance when dealing with very large datasets or complex visualizations, which can result in slower rendering times.
  • Learning Curve for Customization
    Although the basic usage is straightforward, achieving deeper customizations can involve a steeper learning curve as it requires understanding the underlying JavaScript and options.
  • Limited Interactivity
    Interactivity options with Chart.js are somewhat limited compared to other libraries that offer more advanced interactive features.
  • Dependency on Canvas
    Charts are rendered using the HTML5 canvas element, which may not be as flexible as SVG-based rendering used by some other libraries.

LiveAgent features and specs

  • Ticket management
  • Live Chat & In-App-Messaging
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR

Analysis of Chart.js

Overall verdict

  • Chart.js is a good choice for developers looking for a straightforward solution to incorporate charts into their web projects. Its ease of use, comprehensive documentation, and active community support make it an excellent option for both beginners and experienced developers.

Why this product is good

  • Chart.js is a popular open-source library for creating charts and graphs in web applications. It is valued for its simplicity, ease of use, and ability to create responsive, interactive charts with minimal effort. The library supports a wide range of chart types, including line, bar, radar, doughnut, pie, polar area, bubble, and scatter charts. Chart.js also provides customization options, allowing developers to tailor the look and behavior of their charts to fit their specific needs.

Recommended for

  • Web developers who need to quickly implement charts in their applications.
  • Teams looking for a lightweight and performant charting library.
  • Projects where customization and responsiveness of charts are important.
  • Beginner developers who want to learn and implement basic data visualization techniques.

Analysis of LiveAgent

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Chart.js videos

+ Add

1.3: Graphing with Chart.js - Working With Data & APIs in JavaScript

More videos:

  • Tutorial - How to Build Ionic 4 Apps with Chart.js

LiveAgent videos

+ Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to Chart.js and LiveAgent)

Chart.js

LiveAgent

Charting Libraries
100 100%
Charting Libraries
0% 0
Customer Support
0 0%
Customer Support
100% 100
Data Visualization
100 100%
Data Visualization
0% 0
Help Desk
0 0%
Help Desk
100% 100

Questions and Answers

As answered by people managing Chart.js and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using Chart.js and LiveAgent. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Chart.js and LiveAgent

Chart.js Reviews

6 JavaScript Charting Libraries for Powerful Data Visualizations in 2023
Of the free libraries on this list, ECharts has the widest range of chart types available, second only to D3. Unlike D3, ECharts also ranks highly on the user-friendliness scale, although some users find ApexCharts and Chart.js even easier to use. You can check out some examples of basic charts on ECharts.
Source: embeddable.com
5 top picks for JavaScript chart libraries
Chart.js is a chart library that is available as a client-side JavaScript package. There are also derivatives for other frontend frameworks, like React, Vue, and Angular. It displays the chart on an HTML canvas element.
Source: blog.logrocket.com
Top 10 JavaScript Charting Libraries for Every Data Visualization Need
Chart.js is a simple yet quite flexible JavaScript library for data viz, popular among web designers and developers. It’s a great basic solution for those who don’t need lots of chart types and customization features but want their charts to look neat, clear and informative at a glance.
Source: hackernoon.com
A Complete Overview of the Best Data Visualization Tools
Chart.js uses HTML5 Canvas for output, so it renders charts well across all modern browsers. Charts created are also responsive, so it’s great for creating visualizations that are mobile-friendly.
Source: www.toptal.com
The Best Data Visualization Tools - Top 30 BI Software
Chart.js is better for smaller chart projects. It’s open source and small in size, supporting six different types of charts: bar, line, pie, radar, doughnut, and polar. You can also add or remove any of these 6 types to reduce your footprint. Chart.js uses HTML5 Canvas and ships with polyfills for IE6/7 support. Chart.js offers the ability to create simple charts quickly.
Source: improvado.io

LiveAgent Reviews

  1. Usama Idrees
    · CEO & CTO at HUK SONS ·
    Transformative Customer Support Solution

    LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The automation features and omnichannel integration have elevated team productivity and customer satisfaction—a must-have for scaling tech-driven businesses.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Omnichannel support: seamless integration across email, chat, social media, and phone.|Automation & workflow customization: saved hours with pre-set triggers and personalized workflows.|User-friendly interface: minimal training required—our team adopted it effortlessly.|Analytics & reporting: actionable insights helped refine our customer strategy.|Scalability: grows with our business without compromising performance.|24/7 uptime: reliable support during peak demand periods.
    👎 Cons:    Advanced features learning curve: some automation tools require deeper exploration (worth the effort).|Limited customization in reporting: minor gaps for hyper-specific metrics (workarounds exist).|Mobile app: functional but could use a ui refresh for faster navigation.
  2. Michal K
    · CEO ·
    Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far
10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
Source: blog.hubspot.com
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Social recommendations and mentions

Based on our record, Chart.js seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Chart.js mentions (1)

  • Chart library for Svelte?
    Https://chartjs.org works well, but you have to call the update function yourself if you want to do some reactive updates. Source: about 4 years ago

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

What are some alternatives?

When comparing Chart.js and LiveAgent, you can also consider the following products

D3.js - D3.js is a JavaScript library for manipulating documents based on data. D3 helps you bring data to life using HTML, SVG, and CSS.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Highcharts - A charting library written in pure JavaScript, offering an easy way of adding interactive charts to your web site or web application

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Plotly - Low-Code Data Apps

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

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