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To understand your customers even better, it’s great to put yourself in their shoes. Imagine that you have some important issue to solve and all you need is a professional response from a support agent.
Instead, you wait for 10 minutes until you finally reach an agent, then he can’t understand your problem and keeps asking annoying questions, the whole conversation is clueless and you decide to hang up and don’t use this company’s product ever again. Quite realistic, isn’t it?
This is where Channels comes to the rescue. We give your business many features to boost your customer service. The benefits include:
all customer details before a call, so you don’t have to do a long, pointless interview before the actual point of conversation;
integration with e-commerce platforms, such as Shopify, Magento, Pipedrive, etc., so you don’t need to change your current workflow at all;
the mobile app, so you can handle important business calls anytime and anywhere;
Chrome extension, so you can make and answer one-click calls from your computer;
two-way SMS communication, so you aren’t limited to phone calls in your customer service;
the IVR system, so you can let your customers call the right agent every time they want;
international phone numbers, so your customers may have a call from more than 60 countries worldwide with ease and the lowest rates on the market.
Make your customers feel like home. Start your free trial with Channels now.
channels.app GmailVery happy with its offers, it has a full suite of tools. Also the user experience is great. I am not sure about the privacy though. I am not confident enough to use it for sending and receiving confidential documents.
I used to use Gmail until 4 months ago. I was really happy with this mail, it is easy to handle and, being a Google member, there are many tools available to use. However, I started to learn about the security and privacy offered by Google, which is NONE. We are selling our information and personal data to a technological giant and, many times, we are not even aware of it.
This is why I deleted all but one of my Google-related accounts. As most people are still not aware of this, when working or contacting certain people for the first time, it is essential to do it through Gmail.
Today, there are a few alternatives to solve this lack of privacy. After doing an intensive search and reading comments, I decided to get an account with Mailfence and, honestly, I'm very happy with their service. It's an easy to use email, with end-to-end encryption, digital signatures, calendar, document saving capabilities, ... I really recommend it for all those who are starting in the world of privacy and security. The best thing is that you can create a free account and, if you are happy with the service or need more storage space, you can switch to a paid account.
I hope my opinion helps everyone, especially those who are thinking about whether it is really worth giving all our information in exchange for a free email.
RingCentral - RingCentral is the leading provider of cloud-based communications and collaboration solutions for small business and enterprise companies
Microsoft Outlook - Organize your world. Outlook’s email and calendar tools help you communicate, stay on top of what matters, and get things done.
CloudTalk - Work locally, grow globally
ProtonMail - Secure email with absolutely no compromises. Get your free encrypted email account today.
Voiptime Cloud Call Center - Cloud call center & telemarketing solution
Zoho Mail - Zoho Mail is a secure, encrypted, and enterprise-ready email solution, a suite of apps tailor-made for your organization's needs.