Software Alternatives & Reviews
Register | Login

CallScaler VS Pointel DCCM

Compare CallScaler VS Pointel DCCM and see what are their differences

Tomba.io
Tomba is the leading solution to find and verify professional email addresses. Start using Tomba and connect with the people that matter for your business. featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

CallScaler logo CallScaler

At $0.20 per US phone number, CallScaler is the best solution for scaling your online call tracking website campaigns! Call recording, tracking, routing, analytics & more!

Pointel DCCM logo Pointel DCCM

DCCM empowers business users responsible for managing the customer experience and agent staffing. DCCM has features such as future date changes, snapshot/restore and audit capabilities.
  • CallScaler Landing page
    Landing page //
    2023-05-09
  • Pointel DCCM Landing page
    Landing page //
    2021-06-27

Contact center infrastructure deployment and operation typically requires highly skilled CTI engineers. When faced with sudden dynamic changes, the contact center operators typically escalate the issue with a predetermined process. This process results in long cycle times, higher operational costs and dissatisfied customers.

Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and other unplanned incidents. Pointel’s Dynamic Contact Center Manager (DCCM) empowers contact center operation teams to rapidly and safely respond to such challenges. Operators can easily change parameters such as routing, load distribution, agent queues, and skills to meet the Service Level Agreement (SLA) objectives and optimize the customer experience.

CallScaler videos

+ Add

CallScaler Demo

More videos:

  • Review - CallScaler Introduction Video

Pointel DCCM videos

+ Add

Dynamic Contact Center Manager Testimonial

Category Popularity

0-100% (relative to CallScaler and Pointel DCCM)

CallScaler

Pointel DCCM

Call Tracking And Analytics
100 100%
Call Tracking And Analytics
0% 0
Call Center Software
53 53%
Call Center Software
47% 47
Communication
56 56%
Communication
44% 44
Contact Management
0 0%
Contact Management
100% 100

User comments

Share your experience with using CallScaler and Pointel DCCM. For example, how are they different and which one is better?
Log in or Post with

What are some alternatives?

When comparing CallScaler and Pointel DCCM, you can also consider the following products

DialogTech - DialogTech is an end-to-end call attribution and conversion platform.

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

CallTrackingMetrics - Know who is calling and how they found you. Maximize the return on your advertising.

Invoca - Call tracking & analytics software

BIN Codes Generate Credit Card - BIN Codes Generate Credit Card is an online dummy credit card details generator based on a Luhn algorithm mathematical formula.

CallFire - Grow your business with virtual phone numbers, IVR, voice broadcasting, mass text messaging services and power dialing.

Loading...