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Pointel DCCM VS CallTrackingMetrics

Compare Pointel DCCM VS CallTrackingMetrics and see what are their differences

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Pointel DCCM logo Pointel DCCM

DCCM empowers business users responsible for managing the customer experience and agent staffing. DCCM has features such as future date changes, snapshot/restore and audit capabilities.

CallTrackingMetrics logo CallTrackingMetrics

Know who is calling and how they found you. Maximize the return on your advertising.
  • Pointel DCCM Landing page
    Landing page //
    2021-06-27

Contact center infrastructure deployment and operation typically requires highly skilled CTI engineers. When faced with sudden dynamic changes, the contact center operators typically escalate the issue with a predetermined process. This process results in long cycle times, higher operational costs and dissatisfied customers.

Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and other unplanned incidents. Pointel’s Dynamic Contact Center Manager (DCCM) empowers contact center operation teams to rapidly and safely respond to such challenges. Operators can easily change parameters such as routing, load distribution, agent queues, and skills to meet the Service Level Agreement (SLA) objectives and optimize the customer experience.

  • CallTrackingMetrics Landing page
    Landing page //
    2023-10-10

Pointel DCCM videos

+ Add

Dynamic Contact Center Manager Testimonial

CallTrackingMetrics videos

+ Add

CallTrackingMetrics Review: Way more than just call tracking

More videos:

  • Review - CallTrackingMetrics Review: Your Basic Call Tracking Software
  • Demo - CallTrackingMetrics Product Demo

Category Popularity

0-100% (relative to Pointel DCCM and CallTrackingMetrics)

Pointel DCCM

CallTrackingMetrics

Call Center Software
100 100%
Call Center Software
0% 0
Communication
4 4%
Communication
96% 96
Enterprise Communication
0 0%
Enterprise Communication
100% 100
Genesys Cloud
100 100%
Genesys Cloud
0% 0

User comments

Share your experience with using Pointel DCCM and CallTrackingMetrics. For example, how are they different and which one is better?
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Social recommendations and mentions

Based on our record, CallTrackingMetrics seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Pointel DCCM mentions (0)

We have not tracked any mentions of Pointel DCCM yet. Tracking of Pointel DCCM recommendations started around Jun 2021.

CallTrackingMetrics mentions (1)

What are some alternatives?

When comparing Pointel DCCM and CallTrackingMetrics, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

DialogTech - DialogTech is an end-to-end call attribution and conversion platform.

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

CallScaler - At $0.20 per US phone number, CallScaler is the best solution for scaling your online call tracking website campaigns! Call recording, tracking, routing, analytics & more!

Genesys Engage - Contact Center Operations

BIN Codes Generate Credit Card - BIN Codes Generate Credit Card is an online dummy credit card details generator based on a Luhn algorithm mathematical formula.

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