Software Alternatives & Reviews
Register | Login

Pointel DCCM VS Invoca

Compare Pointel DCCM VS Invoca and see what are their differences

Tomba.io
Tomba is the leading solution to find and verify professional email addresses. Start using Tomba and connect with the people that matter for your business. featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Pointel DCCM logo Pointel DCCM

DCCM empowers business users responsible for managing the customer experience and agent staffing. DCCM has features such as future date changes, snapshot/restore and audit capabilities.

Invoca logo Invoca

Call tracking & analytics software
  • Pointel DCCM Landing page
    Landing page //
    2021-06-27

Contact center infrastructure deployment and operation typically requires highly skilled CTI engineers. When faced with sudden dynamic changes, the contact center operators typically escalate the issue with a predetermined process. This process results in long cycle times, higher operational costs and dissatisfied customers.

Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and other unplanned incidents. Pointel’s Dynamic Contact Center Manager (DCCM) empowers contact center operation teams to rapidly and safely respond to such challenges. Operators can easily change parameters such as routing, load distribution, agent queues, and skills to meet the Service Level Agreement (SLA) objectives and optimize the customer experience.

  • Invoca Landing page
    Landing page //
    2023-09-22

Pointel DCCM videos

+ Add

Dynamic Contact Center Manager Testimonial

Invoca videos

+ Add

Invoca Voice Command Remote Control Review:

More videos:

  • Demo - Invoca Call Tracking and Analytics Platform Demo Video
  • Review - Invoca Call Tracking and Conversational Analytics

Category Popularity

0-100% (relative to Pointel DCCM and Invoca)

Pointel DCCM

Invoca

Call Center Software
100 100%
Call Center Software
0% 0
Call Tracking And Analytics
0 0%
Call Tracking And Analytics
100% 100
Communication
17 17%
Communication
83% 83
CRM
0 0%
CRM
100% 100

User comments

Share your experience with using Pointel DCCM and Invoca. For example, how are they different and which one is better?
Log in or Post with

What are some alternatives?

When comparing Pointel DCCM and Invoca, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

CallTrackingMetrics - Know who is calling and how they found you. Maximize the return on your advertising.

DialogTech - DialogTech is an end-to-end call attribution and conversion platform.

CallScaler - At $0.20 per US phone number, CallScaler is the best solution for scaling your online call tracking website campaigns! Call recording, tracking, routing, analytics & more!

Marchex - Marchex is a mobile advertising analytics company that connects online behavior to real-world, offline actions.

BIN Codes Generate Credit Card - BIN Codes Generate Credit Card is an online dummy credit card details generator based on a Luhn algorithm mathematical formula.

Loading...