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Pointel DCCM VS CallFire

Compare Pointel DCCM VS CallFire and see what are their differences

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Pointel DCCM logo Pointel DCCM

DCCM empowers business users responsible for managing the customer experience and agent staffing. DCCM has features such as future date changes, snapshot/restore and audit capabilities.

CallFire logo CallFire

Grow your business with virtual phone numbers, IVR, voice broadcasting, mass text messaging services and power dialing.
  • Pointel DCCM Landing page
    Landing page //
    2021-06-27

Contact center infrastructure deployment and operation typically requires highly skilled CTI engineers. When faced with sudden dynamic changes, the contact center operators typically escalate the issue with a predetermined process. This process results in long cycle times, higher operational costs and dissatisfied customers.

Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and other unplanned incidents. Pointel’s Dynamic Contact Center Manager (DCCM) empowers contact center operation teams to rapidly and safely respond to such challenges. Operators can easily change parameters such as routing, load distribution, agent queues, and skills to meet the Service Level Agreement (SLA) objectives and optimize the customer experience.

  • CallFire Landing page
    Landing page //
    2023-10-19

Pointel DCCM videos

+ Add

Dynamic Contact Center Manager Testimonial

CallFire videos

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How Can CallFire Help You?

More videos:

  • Review - CallFire: 5 Fast Facts
  • Review - What Is CallFire?

Category Popularity

0-100% (relative to Pointel DCCM and CallFire)

Pointel DCCM

CallFire

Call Center Software
100 100%
Call Center Software
0% 0
Communication
6 6%
Communication
94% 94
Phone Numbers
0 0%
Phone Numbers
100% 100
Genesys Cloud
100 100%
Genesys Cloud
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Pointel DCCM and CallFire

Pointel DCCM Reviews

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CallFire Reviews

Best Call Center Software: The Complete List (2020 Update)
CallFire offers text and calling solutions that help businesses reach more customers. CallFire provides user-friendly, intuitive voice and text connectivity products to both smll and mid-size businesses. Products they offer include high-availability systems, intuitive user interfaces, furious developer support, and customer care.
Source: biz30.timedoctor.com

What are some alternatives?

When comparing Pointel DCCM and CallFire, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

8x8 X Series - X Series connects teams across channels and around the globe, giving you access your most critical information securely, from any location.

DialogTech - DialogTech is an end-to-end call attribution and conversion platform.

Ooma Office - VoIP-based business phone system solution for small firms

CallScaler - At $0.20 per US phone number, CallScaler is the best solution for scaling your online call tracking website campaigns! Call recording, tracking, routing, analytics & more!

Vonage Business Communications - Vonage Business Communications transforms communications and activates conversations anytime, anywhere. Learn more about unified communications now!

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