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Bugfender VS Usersnap

Compare Bugfender VS Usersnap and see what are their differences

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Bugfender logo Bugfender

Cloud logging for your apps, not only crashes matter

Usersnap logo Usersnap

Usersnap is a customer feedback software for SaaS companies that need to constantly improve and grow their products.
  • Bugfender Landing page
    Landing page //
    2021-10-14
  • Usersnap Landing page
    Landing page //
    2022-01-04

Usersnap is more than a platform to collect and manage feedback: we pave the road for customer-led growth. Usersnap helps digital products increase feedback interactions and gather insights on customer problems. How?

  • Feedback widgets with screen capture: makes your communication with users on complicated issues much easier.
  • Targeted microsurveys: boosts engagement and ensures precise insights for you to make decisions with evidence.
  • Intuitive dashboard and set up: saves time for non-tech savvy teams in research, testing and monitoring customer sentiment.
  • Community and conversations: get the collective VoC with community upvotes. Build real relationships with your users by replying to feedback through Usersnap or have a open discussion on the public Usersnap Board.

Usersnap empowers startups to agile enterprises to avoid failures and build products that matter, all with the clarity of customer feedback.

Bugfender

Website
bugfender.com
Pricing URL
Official Bugfender Pricing
$ Details
Platforms
-
Release Date
-
Edit details

Usersnap

Website
usersnap.com
Pricing URL
Official Usersnap Pricing
$ Details
paid Free Trial $69.0 / Monthly (10 team members, 5 feedback projects)
Platforms
Google Chrome Firefox Browser
Release Date
2020 January
Edit details

Bugfender features and specs

  • Remote Logging
    Bugfender allows you to log data from apps in real time without user intervention, making it easier to identify and resolve issues remotely.
  • Cross-Platform Support
    Supports various platforms including iOS, Android, and web applications, which is beneficial for developers working on multi-platform projects.
  • User Session Recording
    Features like user session recording provide detailed insights into the user's interaction with the app, aiding in the reproduction and fixing of bugs.
  • Crash Reporting
    Automatically captures crash reports, which can be critical for diagnosing and fixing issues that cause app instability.
  • Data Privacy Compliance
    Bugfender emphasizes data privacy and offers features compliant with GDPR, which is crucial for apps with users in the EU.
  • API Integration
    Offers APIs for customization and integration with other tools and workflows, enhancing its versatility and ease of use.

Possible disadvantages of Bugfender

  • Pricing
    While Bugfender offers a free tier, some advanced features are locked behind paid plans, which might be a barrier for startups or small businesses.
  • Learning Curve
    New users may find the platform complex initially due to its myriad features and capabilities, potentially requiring a time investment to master.
  • Data Storage Limits
    There are limits on data retention depending on the subscription plan, which might be restrictive for large-scale applications needing vast logging capabilities.
  • Reliance on Internet Connectivity
    Since it operates in real time and stores logs on a server, it requires a stable internet connection, which can be a limitation in some cases.
  • Platform-Specific Issues
    May encounter platform-specific implementation issues or bugs, which necessitates platform-specific troubleshooting and expertise.

Usersnap features and specs

  • Screen recording
  • Voice recording
  • Feedback widget
  • Feedback boards
  • Feedback & Commenting
  • Bug Tracking
  • Integrations
  • Feedback Collector
  • Flexible Pricing
  • NPS Widget
  • Customer Support
  • Customer Feedback Widget
  • Customer portal
  • Surveys

Bugfender videos

No Bugfender videos yet. You could help us improve this page by suggesting one.

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Usersnap videos

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Usersnap - Grow your product with the clarity of customer feedback

More videos:

  • Review - DEMO - Usersnap - add visual feedback superpowers to Jira Software - Optimize your development

Category Popularity

0-100% (relative to Bugfender and Usersnap)

Bugfender

Usersnap

Error Tracking
100 100%
Error Tracking
0% 0
Customer Feedback
0 0%
Customer Feedback
100% 100
Developer Tools
100 100%
Developer Tools
0% 0
User Feedback
0 0%
User Feedback
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Bugfender and Usersnap

Bugfender Reviews

Top 17 Best Bug Tracking Tools: an overview 19 Jun 2017
Bugfender is a cloud-hosted remote logging tool that enables you to find bugs before your users do. Bugfender collects information in order to reproduce and resolve bugs more effectively and provide better customer support. Bugfender’s real-time crash reporting tool shows you crashes and issues. Everytime the SDK sends a crash report, the backend solution links it up to the...
Source: mopinion.com
Top 21 Log Management Software Tools
Bugfender is trying to impact with its high-quality log application for cloud-based analysis of general log and user behavior within your mobile apps. It offers intuitive bug analysis that lets you track your app errors and get them patched up before they reach production.
Source: apiumacademy.com
Best Log Management Tools: Useful Tools for Log Management, Monitoring, Analytics, and More
Not everyone is in need of an enterprise solution for log management, in fact, many of today’s most well-known businesses operate solely on mobile-only platforms, which is a market that Bugfender is trying to impact with its high-quality log application for cloud-based analysis of general log and user behavior within your mobile apps.
Source: stackify.com

Usersnap Reviews

30 Best Customer Feedback Survey Tools: An Overview | Mopinion
Saber Feedback is very similar to UserSnap in that users can highlights issues on your website. The major difference is that the notes you take in this customer feedback tool are based more on highlighted elements and not using drawings or arrows. All notes created are saved as a screenshot which can be sent to you by email. Great for bugs and UX isses!
Source: mopinion.com
Top 10 Bug Tracking Tools for Web Developers and Designers
Usersnap is a bug tracking tool that offers maximum integration for project management tools like JIRA, Trello, Slack, Intercom and Zendesk. It gives web developers the advantage of a floating widget over the clouds to leave annotations placed above the webpage. Usersnap allows Java script responses and that makes it a most powerful tool for receiving bug reports from the...
Source: www.w2ssolutions.com

Social recommendations and mentions

Based on our record, Usersnap should be more popular than Bugfender. It has been mentiond 4 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Bugfender mentions (1)

Usersnap mentions (4)

What are some alternatives?

When comparing Bugfender and Usersnap, you can also consider the following products

Marker.io - Visual feedback and bug reporting tool for websites

BugHerd - BugHerd: The Website Feedback Tool for Agencies

Bird Eats Bug - Saw a bug? Send an instant replay to engineers. It will come with console logs and everything. Developers will ❤️ you.

JunoOne - JunoOne is an IT project management solution for software developers, software delivery companies, and software integrators across the globe.

Hotjar - The #1 Leader in Heatmaps, Recordings, Surveys & More. Sign up for a 15-day free trial and start learning from real user behavior today!

Shake - Simple legal document creation

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