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Brand Embassy VS ManageEngine SupportCenter Plus

Compare Brand Embassy VS ManageEngine SupportCenter Plus and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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Brand Embassy logo Brand Embassy

Brand Embassy is social customer service software.

ManageEngine SupportCenter Plus logo ManageEngine SupportCenter Plus

SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience.
  • Brand Embassy Landing page
    Landing page //
    2023-05-12
  • ManageEngine SupportCenter Plus Landing page
    Landing page //
    2023-05-09

Brand Embassy

Website
brandembassy.com
$ Details
-
Platforms
-
Edit details

ManageEngine SupportCenter Plus

Website
manageengine.com
$ Details
paid Free Trial $995.0 / Annually (10 technicians)
Platforms
Windows Linux Browser Android iOS
Edit details

Brand Embassy features and specs

No features have been listed yet.

ManageEngine SupportCenter Plus features and specs

  • Multi-channel support: Enable multiple channels of communication for requesters to raise requests.
  • Request tracking & automation: Automates the process of creating, organizing, tracking requests into a seamless process.
  • Portal: Lets each division of your organization define their product or service specific configuration and work as independent units.
  • Account and contact management: Manage all your accounts and contacts with a multi-tenant architecture, and the ability to configure account-specific automations, SLAs, knowledge base, reports and much more. Deliver personalized service to all your customers.
  • Time tracking and billing: Track the time spent for all customers at one place. Use filters to drill down the time entries.
  • Reports, dashboards and KPIs: Get to know every information of your help desk through intuitive & real time Reports & Dashboards.
  • Live Chat: Enable real-time ticket management by collaboration and interaction between support reps and end users through the in-product live chat, and provide exceptional customer support.
  • Field service management : Provide quicker on-site services with the help of Zoho/Google Maps. Say goodbye to the challenges in managing support rep availability, and prevent unnecessary or cancelled trips to the field.

Category Popularity

0-100% (relative to Brand Embassy and ManageEngine SupportCenter Plus)

Brand Embassy

ManageEngine SupportCenter Plus

Customer Service
71 71%
Customer Service
29% 29
Help Desk
49 49%
Help Desk
51% 51
Customer Support
62 62%
Customer Support
38% 38
CRM
0 0%
CRM
100% 100

User comments

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What are some alternatives?

When comparing Brand Embassy and ManageEngine SupportCenter Plus, you can also consider the following products

Conversocial - Conversocial is The Digital Care Platform for Social Messaging, creating a clear digital path for brand and consumer engagement.

Helpy.io - Helpy is a tightly integrated customer support platform that combines ticketing, knowledge base, community and AI support chat.

Sparkcentral - Good old fashioned customer service, delivered in a high tech way

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

Cisco Contact Center - Provides a secure, highly available, and easy to deploy customer interaction management solution.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

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