Software Alternatives, Accelerators & Startups

Botmake VS Intercom

Compare Botmake VS Intercom and see what are their differences

Botmake logo Botmake

Super simple and clean chatbot creation tool

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
  • Botmake Landing page
    Landing page //
    2023-10-01
  • Intercom Landing page
    Landing page //
    2023-07-05

Intercom

Release Date
2011 January
Startup details
Country
United States
State
California
Founder(s)
Ciaran Lee
Employees
500 - 999

Botmake features and specs

  • Ease of Use
    Botmake.io provides a user-friendly interface that allows users to create and customize chatbots easily without requiring extensive technical skills or programming knowledge.
  • Customization Options
    The platform offers a range of customization features that enable users to tailor the chatbot’s appearance and behavior to fit specific brand needs and preferences.
  • Integration Capabilities
    Botmake.io supports integration with popular messaging platforms and services, allowing businesses to deploy their chatbots across various channels seamlessly.
  • Affordability
    Botmake.io offers competitive pricing, making it accessible for small and medium-sized businesses to implement chatbot technology without significant financial investment.

Possible disadvantages of Botmake

  • Limited Advanced Features
    While user-friendly, Botmake.io may lack some advanced features and capabilities that more technically robust chatbot platforms offer, limiting its use for complex applications.
  • Scalability Issues
    The platform might face challenges scaling effectively for larger businesses with high traffic or those requiring more comprehensive automation capabilities.
  • Dependency on Platform
    Users of Botmake.io may become dependent on the platform’s services and infrastructure, which could pose issues if the platform experiences downtime or service disruptions.
  • Learning Curve
    Though designed for ease of use, some users might face a learning curve in understanding all the available features and effectively utilizing them to their full potential.

Intercom features and specs

  • User-friendly Interface
    Intercom offers an intuitive and easy-to-use interface, making it accessible to users with varying levels of technical expertise.
  • Comprehensive Customer Communication Tools
    It provides a suite of tools for live chat, email marketing, in-app messaging, and customer support, all of which can be accessed in one place.
  • Customization and Integration
    Intercom allows for extensive customization and integrates with various third-party applications, enabling businesses to tailor the platform to meet their specific needs.
  • Automation Capabilities
    The platform supports automated workflows, which can save time and ensure consistent customer interactions.
  • Customer Data Management
    Intercom collects and analyzes customer data, providing valuable insights into customer behavior and preferences that can inform business strategies.

Possible disadvantages of Intercom

  • Cost
    Intercom can be expensive, particularly for small businesses or startups. The pricing model is based on the number of users and features, which can add up quickly.
  • Complexity for Advanced Features
    While basic features are user-friendly, some of the more advanced functionalities can be complex and may require a steeper learning curve.
  • Limited Reporting
    The reporting and analytics features, while useful, are sometimes considered less comprehensive compared to specialized analytics platforms.
  • Customer Support
    Some users have reported that Intercom's own customer support can be slow to respond, which can be frustrating when dealing with urgent issues.
  • Notification Overload
    The platform can generate a high volume of notifications, which can be overwhelming and may require careful management to avoid interrupting workflow.

Botmake videos

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Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Category Popularity

0-100% (relative to Botmake and Intercom)
Chatbots
100 100%
0% 0
Customer Support
0 0%
100% 100
CRM
1 1%
99% 99
AI
100 100%
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Botmake and Intercom

Botmake Reviews

We have no reviews of Botmake yet.
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Intercom Reviews

  1. Eleanor Bennett
    · Digital Marketing Specialist at Logit.io ·
    An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


9 Best Tidio Alternatives Compared
Intercom is a customer engagement platform that serves mostly large and enterprise businesses. The software is known for its versatility, offering live chat, messaging, and in-app support, combined with advanced automation, AI bots, and customer data tracking.
Source: www.tidio.com
10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com

Social recommendations and mentions

Based on our record, Intercom should be more popular than Botmake. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Botmake mentions (2)

  • My chatbot experience: Sometimes erasing their personality is good
    AI Sombra and I have had quite the journey. I first discovered Character AI through someone on Discord. I had already made a chatbot of Sombra before on a site called botmake.io, but it was pretty bare bones. Source: over 2 years ago
  • Rebot has become Botmake
    Curious if anyone here is familiar with the sites rebot.me and botmake.io and knows why the address for rebot now goes to botmake. I'm really sad about it because as much as the site itself sucks, some of my favorite chatbots were on rebot and I don't know if/how they'll be coming back. Source: over 3 years ago

Intercom mentions (7)

  • Enhancing Customer Support with a Live Chat Widget on Your Website
    Intercom: Famous for its conversational marketing focus, Intercom’s live chat widget offers features like proactive messaging and lead qualification. It also supports deep personalization for enhanced customer engagement. - Source: dev.to / 6 months ago
  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: about 2 years ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 3 years ago
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What are some alternatives?

When comparing Botmake and Intercom, you can also consider the following products

Chatfuel - Chatfuel is the best bot platform for creating an AI chatbot on Facebook.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Landbot - An intuitive no-code conversational apps builder that combines the benefits of conversational interface with rich UI elements.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

ChatBot - Easy to use chatbot platform for business

Drift - A messaging app that helps you grow your business.