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Avaya VS Verint Workforce Optimization

Compare Avaya VS Verint Workforce Optimization and see what are their differences

VoIPstudio
VoIPstudio is an award-winning VoIP system that offers businesses of all sizes a scalable communication solution. It’s inexpensive, easy-to-use, offers a full suite of PBX features, and is fully integrated for CRM. featured
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Avaya logo Avaya

Avaya is a leading communication platform that provides the complete portfolio of software and services for multi-touch contact center and unfiled communications offered on premises in the cloud or a hybrid.

Verint Workforce Optimization logo Verint Workforce Optimization

Manage your workforce and drive performance so you can make better decisions, increase productivity and improve CX via staffing and performance solutions.
  • Avaya Landing page
    Landing page //
    2023-09-23
  • Verint Workforce Optimization Landing page
    Landing page //
    2023-07-03

Avaya videos

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Avaya CU360 Evaluation

More videos:

  • Review - A quick tour through the Avaya IX Collaboration Device
  • Review - The Avaya 1120e IP Desk Phone Review

Verint Workforce Optimization videos

No Verint Workforce Optimization videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to Avaya and Verint Workforce Optimization)

Avaya

Verint Workforce Optimization

Communication
78 78%
Communication
22% 22
Customer Support
0 0%
Customer Support
100% 100
Enterprise Communication
100 100%
Enterprise Communication
0% 0
Employee Scheduling
0 0%
Employee Scheduling
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Avaya and Verint Workforce Optimization

Avaya Reviews

The 19 Best Call Center Software (& Features You Need) in 2022
Over 90% of Fortune 100 companies use an Avaya product to manage their contact center, according to the Avaya website. That's because it's been a heavyweight in the communications industry for years. With multiple advanced features in its standard platform, you can be sure you're getting an enterprise-level product when using Avaya's omnichannel contact center solution.
Source: blog.hubspot.com

Verint Workforce Optimization Reviews

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What are some alternatives?

When comparing Avaya and Verint Workforce Optimization, you can also consider the following products

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

NICE inContact CXone - CXone is a fully-integrated and open cloud contact center platform combining the industry’s leading Omnichannel Routing with the foremost technologies in Workforce Optimization, Analytics, Automation and Artificial Intelligence.

Ameyo - Ameyo is a powerful and highly flexible IP-based contact center software that lets you have a personalized interaction with every customer across multiple channels, thereby driving customer engagement to a level par excellence.

Tymeshift - Tymeshift is effortless WFM. an agent management software offering time tracking on tickets, general tasks, and other activities for Zendesk.

Surfboard - Simpler, smarter and fairer scheduling software for customer support teams at scale

QEvalPro - Quality Matters

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