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Avaya VS 8x8 Cloud Contact Center

Compare Avaya VS 8x8 Cloud Contact Center and see what are their differences

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  4. » Alternatives

Avaya logo Avaya

Avaya is a leading communication platform that provides the complete portfolio of software and services for multi-touch contact center and unfiled communications offered on premises in the cloud or a hybrid.

8x8 Cloud Contact Center logo 8x8 Cloud Contact Center

8x8 Cloud Contact Center is a VoIP call center solution.
  • Avaya Landing page
    Landing page //
    2023-09-23
  • 8x8 Cloud Contact Center Landing page
    Landing page //
    2023-03-23

Avaya videos

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Avaya CU360 Evaluation

More videos:

  • Review - A quick tour through the Avaya IX Collaboration Device
  • Review - The Avaya 1120e IP Desk Phone Review

8x8 Cloud Contact Center videos

No 8x8 Cloud Contact Center videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to Avaya and 8x8 Cloud Contact Center)

Avaya

8x8 Cloud Contact Center

Communication
25 25%
Communication
75% 75
Enterprise Communication
23 23%
Enterprise Communication
77% 77
VoIP
0 0%
VoIP
100% 100
Call Center Software
30 30%
Call Center Software
70% 70

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Avaya and 8x8 Cloud Contact Center

Avaya Reviews

The 19 Best Call Center Software (& Features You Need) in 2022
Over 90% of Fortune 100 companies use an Avaya product to manage their contact center, according to the Avaya website. That's because it's been a heavyweight in the communications industry for years. With multiple advanced features in its standard platform, you can be sure you're getting an enterprise-level product when using Avaya's omnichannel contact center solution.
Source: blog.hubspot.com

8x8 Cloud Contact Center Reviews

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What are some alternatives?

When comparing Avaya and 8x8 Cloud Contact Center, you can also consider the following products

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Ameyo - Ameyo is a powerful and highly flexible IP-based contact center software that lets you have a personalized interaction with every customer across multiple channels, thereby driving customer engagement to a level par excellence.

RingCentral - RingCentral is the leading provider of cloud-based communications and collaboration solutions for small business and enterprise companies

NICE inContact CXone - CXone is a fully-integrated and open cloud contact center platform combining the industry’s leading Omnichannel Routing with the foremost technologies in Workforce Optimization, Analytics, Automation and Artificial Intelligence.

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

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