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Avaya Aura VS NICE inContact

Compare Avaya Aura VS NICE inContact and see what are their differences

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Avaya Aura logo Avaya Aura

Avaya Aura is an enterprise collaboration software.

NICE inContact logo NICE inContact

Get the DMG Consulting report reprint on cloud contact centers.
  • Avaya Aura Landing page
    Landing page //
    2023-07-30
  • NICE inContact Landing page
    Landing page //
    2023-10-04

Avaya Aura videos

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A Deep Dive into Avaya Aura Architecture

More videos:

  • Review - Avaya Aura® Contact Center and Contact Center Select 7 0 Knowledge Transfer Part 1
  • Review - Avaya Aura SIP Trunking Training

NICE inContact videos

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NICE inContact CXone Quality Management Pro Improves the Customer Experience

More videos:

  • Demo - NICE inContact Demo - Virtual Call Center, VOIP Contact Center Software
  • Review - NICE inContact CXone for IT Leaders

Category Popularity

0-100% (relative to Avaya Aura and NICE inContact)

Avaya Aura

NICE inContact

Communication
13 13%
Communication
87% 87
Customer Support
20 20%
Customer Support
80% 80
Enterprise Communication
16 16%
Enterprise Communication
84% 84
Call Center Software
14 14%
Call Center Software
86% 86

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Avaya Aura and NICE inContact

Avaya Aura Reviews

We have no reviews of Avaya Aura yet.
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NICE inContact Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Nice inContact is another cloud-based contact center that lets businesses manage communication channels like chat, social media, and voice. And they’re actually what RingCentral is using to provide their “unified communications” platform. (Essentially, RingCentral has an agreement with NICE to resell / whitelabel their product alongside their own phone system and messaging...
Source: www.dialpad.com
Best Call Center Software: The Complete List (2020 Update)
NICE inContact is another cloud-based call center software that helps improve customer service with their universal routing queue, top-of-the-line workforce optimization suite, personal connection dialer, and automation tools.
Source: biz30.timedoctor.com

What are some alternatives?

When comparing Avaya Aura and NICE inContact, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Dixa - Dixa is an all-in-one customer service platform that creates value-driven experiences for customers as-well-as agents. 💕

Genesys Engage - Contact Center Operations

CloudTalk - Work locally, grow globally

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