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Avaya Aura VS Genesys Cloud

Compare Avaya Aura VS Genesys Cloud and see what are their differences

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VoIPstudio is an award-winning VoIP system that offers businesses of all sizes a scalable communication solution. It’s inexpensive, easy-to-use, offers a full suite of PBX features, and is fully integrated for CRM. featured
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Avaya Aura logo Avaya Aura

Avaya Aura is an enterprise collaboration software.

Genesys Cloud logo Genesys Cloud

As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.
  • Avaya Aura Landing page
    Landing page //
    2023-07-30
  • Genesys Cloud Landing page
    Landing page //
    2023-08-03

Avaya Aura videos

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A Deep Dive into Avaya Aura Architecture

More videos:

  • Review - Avaya Aura® Contact Center and Contact Center Select 7 0 Knowledge Transfer Part 1
  • Review - Avaya Aura SIP Trunking Training

Genesys Cloud videos

+ Add

Genesys Cloud Q&A Show - Episode 12

More videos:

  • Review - Genesys Cloud Q&A Show - Episode 10

Category Popularity

0-100% (relative to Avaya Aura and Genesys Cloud)

Avaya Aura

Genesys Cloud

Communication
13 13%
Communication
87% 87
Customer Support
19 19%
Customer Support
81% 81
Enterprise Communication
17 17%
Enterprise Communication
83% 83
Call Center Software
17 17%
Call Center Software
83% 83

User comments

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What are some alternatives?

When comparing Avaya Aura and Genesys Cloud, you can also consider the following products

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Dixa - Dixa is an all-in-one customer service platform that creates value-driven experiences for customers as-well-as agents. 💕

Genesys Engage - Contact Center Operations

CallTrackingMetrics - Know who is calling and how they found you. Maximize the return on your advertising.

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