Software Alternatives & Reviews

ArchiveBox VS Zendesk

Compare ArchiveBox VS Zendesk and see what are their differences

ArchiveBox logo ArchiveBox

The open-source, self-hosted internet archiving solution

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
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  • ArchiveBox Landing page
    Landing page //
    2023-06-13

ArchiveBox is a powerful, self-hosted internet archiving solution to collect, save, and view sites you want to preserve offline.

You can set it up as a command-line tool, web app, and desktop app (alpha), on Linux, macOS, and Windows.

You can feed it URLs one at a time, or schedule regular imports from browser bookmarks or history, feeds like RSS, bookmark services like Pocket/Pinboard, and more. See input formats for a full list.

It saves snapshots of the URLs you feed it in several formats: HTML, PDF, PNG screenshots, WARC, and more out-of-the-box, with a wide variety of content extracted and preserved automatically (article text, audio/video, git repos, etc.). See output formats for a full list.

The goal is to sleep soundly knowing the part of the internet you care about will be automatically preserved in durable, easily accessible formats for decades after it goes down.

  • Zendesk Landing page
    Landing page //
    2024-05-06

ArchiveBox

Pricing URL
-
$ Details
free
Platforms
Linux Mac OSX Docker
Release Date
2017 May

ArchiveBox features and specs

  • Offline website saving: Yes
  • Tagging: Yes
  • Scheduled archiving: Yes
  • Recursive crawling: Yes
  • Media extraction: Yes
  • Article text extraction: Yes
  • Static HTML exports: Yes
  • Full-text search: Yes

Zendesk features and specs

No features have been listed yet.

ArchiveBox videos

Archiving the Internet Before it All Rots Away (talk by by ArchiveBox founder)

More videos:

  • Tutorial - Installing ArchiveBox On Ubuntu 20.04 Using A Hyper-V VM To Preserve OSINT Investigation Findings

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to ArchiveBox and Zendesk)
Bookmark Manager
100 100%
0% 0
Customer Support
0 0%
100% 100
Bookmarks
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing ArchiveBox and Zendesk.

Which are the primary technologies used for building your product?

ArchiveBox's answer

  • Django
  • SQLite
  • Wget
  • Chromium
  • Youtube-dl / yt-dlp
  • singlefile
  • readability
  • mercury
  • git
  • ripgrep
  • sonic

Who are some of the biggest customers of your product?

ArchiveBox's answer

What's the story behind your product?

ArchiveBox's answer

ArchiveBox aims to enable more of the internet to be saved from deterioration by empowering people to self-host their own archives. The intent is for all the web content you care about to be viewable with common software in 50 - 100 years without needing to run ArchiveBox or other specialized software to replay it.

Vast treasure troves of knowledge are lost every day on the internet to link rot. As a society, we have an imperative to preserve some important parts of that treasure, just like we preserve our books, paintings, and music in physical libraries long after the originals go out of print or fade into obscurity.

Whether it's to resist censorship by saving articles before they get taken down or edited, or just to save a collection of early 2010's flash games you love to play, having the tools to archive internet content enables to you save the stuff you care most about before it disappears.

Image from WTF is Link Rot?... The balance between the permanence and ephemeral nature of content on the internet is part of what makes it beautiful. I don't think everything should be preserved in an automated fashion--making all content permanent and never removable, but I do think people should be able to decide for themselves and effectively archive specific content that they care about.

Because modern websites are complicated and often rely on dynamic content, ArchiveBox archives the sites in several different formats beyond what public archiving services like Archive.org/Archive.is save. Using multiple methods and the market-dominant browser to execute JS ensures we can save even the most complex, finicky websites in at least a few high-quality, long-term data formats.

Why should a person choose your product over its competitors?

ArchiveBox's answer

ArchiveBox differentiates itself from similar self-hosted projects by providing both a comprehensive CLI interface for managing your archive, a Web UI that can be used either independently or together with the CLI, and a simple on-disk data format that can be used without either.

ArchiveBox is neither the highest fidelity nor the simplest tool available for self-hosted archiving, rather it's a jack-of-all-trades that tries to do most things well by default. It can be as simple or advanced as you want, and is designed to do everything out-of-the-box but be tuned to suit your needs.

If you want better fidelity for very complex interactive pages with heavy JS/streams/API requests, check out ArchiveWeb.page and ReplayWeb.page.

If you want more bookmark categorization and note-taking features, check out Archivy, Memex, Polar, or LinkAce.

If you need more advanced recursive spider/crawling ability beyond --depth=1, check out Browsertrix, Photon, or Scrapy and pipe the outputted URLs into ArchiveBox.

How would you describe your primary audience?

ArchiveBox's answer

  • journalists
  • lawyers
  • librarians
  • digital preservation specialists
  • researchers
  • students
  • homelab / self-hosting community

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare ArchiveBox and Zendesk

ArchiveBox Reviews

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Zendesk Reviews

9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com
The 19 Best Call Center Software (& Features You Need) in 2022
Built on one of the most extensive customer service platforms, Zendesk offers a call center solution for businesses of every size. With automatic ticket creation, agents can take advantage of Zendesk's slick help desk features to help customers across every channel.
The 10 Best Tawk.to Alternatives and Competitors [2022]
After Tawk.to, Zendesk is the largest company in the live chat technology sector by market share. It also dominates niche, adjacent markets. The Danish company’s popularity seems to stem from its well-rounded suite of services and features.
Source: www.tidio.com
Top 21 Salesforce’s Competitors and Alternatives
Zendesk develops and sells customer-service software. Sales teams use SaaS-based Zendesk Sell to boost productivity, streamline processes, and enhance pipeline visibility. Zendesk’s full-year 2021 revenue increased 30% to $1.3 billion.

Social recommendations and mentions

Based on our record, ArchiveBox seems to be a lot more popular than Zendesk. While we know about 82 links to ArchiveBox, we've tracked only 7 mentions of Zendesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

ArchiveBox mentions (82)

  • Vice website is shutting down
    If you really want to save the content for yourself, use something like https://archivebox.io/ I've been running a local instance for a few years now and download/save tech articles all time. I can search and find them as needed. - Source: Hacker News / 3 months ago
  • Ask HN: How can I back up an old vBulletin forum without admin access?
    I guess your best chance is to use something like https://archivebox.io/. - Source: Hacker News / 3 months ago
  • Linkhut: A Social Bookmarking Site
    Delicious[1] was delicous, and Pinboard[2] is just there. Not into bookmarks that much except for less than 10 significant websites. I might look at ArchiveBox[3] or something like it to bookmark and take a snapshot. Again, none of them as important as it used to be. 1. https://en.wikipedia.org/wiki/Delicious_(website) 2. https://pinboard.in 3. https://archivebox.io. - Source: Hacker News / 4 months ago
  • Best practices for archiving websites
    Look into ArchiveBox, which is purpose-built for this process, and provides a wealth of options for the archival process. From the website:. Source: 5 months ago
  • Omnivore – free, open source, read-it-later App
    Perhaps ArchiveBox[0] will work for you? A self-hosted archiver to save websites in various formats. Has a section on that page for alternatives as well that might work too. [0]: https://archivebox.io/. - Source: Hacker News / 7 months ago
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Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 6 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 1 year ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 1 year ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: almost 2 years ago
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What are some alternatives?

When comparing ArchiveBox and Zendesk, you can also consider the following products

Wayback Machine - Browse through over 150 billion web pages archived from 1996 to a few months ago.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

HTTrack - HTTrack is a free (GPL, libre/free software) and easy-to-use offline browser utility.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Archive.org - Internet Archive is a non-profit digital library offering free universal access to books, movies...

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!