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Active Collab VS SympoQ

Compare Active Collab VS SympoQ and see what are their differences

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Burndown is project management, automated. Our smart scheduling technology constantly manages your team's schedule - based on your priorities, progress, and capacity - so you don’t have to. featured
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Active Collab logo Active Collab

Active Collab — Task management, Team collaboration, Time tracking & Invoicing app

SympoQ logo SympoQ

Customer support software with support ticketing, live chat and knowledge base features agile teams and startups use to automate support process from a single platform.
  • Active Collab Landing page
    Landing page //
    2021-10-07
  • SympoQ Landing page
    Landing page //
    2022-12-29
  • SympoQ Live chat dashboard
    Live chat dashboard //
    2024-03-01

SympoQ is intuitive and flexible customer support software built to help manage help desk processes with a 360° view of customer service and support activities.

Support ticketing

SympoQ can be used as a back-end support ticketing software or as a front-end, full featured help desk system. The back-end features allow customers and agents to submit and track requests by a common email service without ever knowing what's behind the scene. When used as a front-end helpdesk system, customers and agents can access a dedicated portal with access to data required to manage issues and tickets according to their roles and permissions.

Shared inboxes for departments and teams

In addition to it's core benefit to ensure consistent customer support on both client and support side of help desk, the SympoQ's major feature distinction is in a provision of separate workspaces (queues) with access permissions for diverse teams and departments.

Live chat

Allows customers to message directly to your customer service or sales teams. Customers can quickly solve any sort of query or issue they might be facing.

Active Collab

Website
activecollab.com
Pricing URL
Official Active Collab Pricing
$ Details
paid Free Trial
Platforms
-
Release Date
-
Edit details

SympoQ

Website
sympoq.com
Pricing URL
Official SympoQ Pricing
$ Details
paid Free Trial $10.0 / Monthly (Concept plan, one agent seat)
Platforms
Browser Google Chrome Firefox Cloud Edge REST API Web Oracle
Release Date
2018 May
Edit details

Active Collab features and specs

No features have been listed yet.

SympoQ features and specs

  • Easy to Set-up and use: Take less than a minute to get your team up and running
  • Clean UI: Yes
  • Live chat: Real-time conversation with customers
  • Analytics and Reporting: Analytics and dashboard provide insight of your team activities
  • Automation: The AI engine recommends solutions to customer requests
  • Integrations: Yes (REST API)
  • Web widget: Show contact form, FAQs and Live chat on every web page.

Category Popularity

0-100% (relative to Active Collab and SympoQ)

Active Collab

SympoQ

Project Management
100 100%
Project Management
0% 0
Customer Support
0 0%
Customer Support
100% 100
Task Management
100 100%
Task Management
0% 0
Customer Service
0 0%
Customer Service
100% 100

Questions and Answers

As answered by people managing Active Collab and SympoQ.

How would you describe your primary audience?

SympoQ's answer:

Startups and agile support teams.

What makes your product unique?

SympoQ's answer:

SympoQ delivers AI driven support ticket management along with live chat software and integrated knowledgebase.

Why should a person choose your product over its competitors?

SympoQ's answer:

SympoQ is simple to use for non-technical users, and allows fast implementation of internal help desk process. It can be introduce to support team and customers without a custom user training.

Which are the primary technologies used for building your product?

SympoQ's answer:

SympoQ is delivered as a pure Cloud - help desk Software-as-a-Service.

What's the story behind your product?

SympoQ's answer:

SympoQ has been built by using the best help desk practices of thousand of our customers over a past few years. We deliver frequent releases with new features to improve support capability of our customers.

Who are some of the biggest customers of your product?

SympoQ's answer:

  • Software companies
  • Telecom operators

User comments

Share your experience with using Active Collab and SympoQ. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Active Collab and SympoQ

Active Collab Reviews

The 10 Best Free Wrike Alternatives To Use in 2020 (Free & Trial)
ActiveCollab is a cloud-based Wrike alternative that is fairly easy to use and provides advanced project management features for all kinds of organizations. The software simplifies task management by providing easy shifting of tasks into relevant Kanban boards. It provides the features of task management, time tracking, and billing in one complete project management solution.
Source: www.ntaskmanager.com
ActiveCollab Alternative
Get a live demo In the next step, you'll be asked to accept the Privacy Policy and Terms of Use. 3 REASONS WHY PRODUCTIVE TEAMS LOVE SCORO All-in-one project management solution. No more messy spreadsheets. Be in control.Scoro vs ActiveCollab Which product is best for managing your projects?scoro ActiveCollabUnlimited projectsTasksTeam collaborationProject reportingFinancial...
Source: www.scoro.com
ActiveCollab is not a Basecamp Alternative
Track billable hours across all tasks and projects, set up a payment gateway for your clients and send invoices directly from ActiveCollab.
Source: activecollab.com
Top 15 Jira Alternatives for Smarter Project Management in 2019
Active Collab is a cloud-based Jira alternative that is fairly easy to use and provides advanced project management features for all kinds of organizations. The software simplifies task management by providing easy shifting of tasks into relevant Kanban boards. It combines the features of task management, time tracking, and billing into one complete solution.
Source: www.ntaskmanager.com
10 of the Best Microsoft Project Alternatives
Design and simplicity are vital to any project management software, which is why companies like Intel and Apple use Active Collab. While it is easy to use, it still features a large array of useful reports, sharing capabilities, and collaboration tools. Each user gets their own dashboard to track their projects and manage their workflow.
Source: blog.teamweek.com

SympoQ Reviews

We have no reviews of SympoQ yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Active Collab seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Active Collab mentions (3)

  • The Ultimate Guide to Agile Software Development
    ActiveCollab: An affordable tool for small businesses, ActiveCollab is easy to use. This software development aid requires little training and provides excellent support. - Source: dev.to / about 1 year ago
  • What Is the Dedicated Team Model?
    If an offshore dedicated team is involved, there can be problems with various time zones. However, you can compensate for the issue with different agile instruments involved. To deal with repositories, consider Git. In turn, Jenkins can help with server automation. ActiveCollab enables an agile management approach. Finally, Bamboo is there for testing and deployment. Equipped with these tools, dedicated offshore... - Source: dev.to / over 1 year ago
  • Atlassian is still down.
    We moved all product code related things from Jira+Bitbucket to GitHub, non-product code tickets to ActiveCollab hosted with the Get Paid bundle, and are now moving our Confluence docs to Wiki.js. Source: about 2 years ago

SympoQ mentions (0)

We have not tracked any mentions of SympoQ yet. Tracking of SympoQ recommendations started around Mar 2021.

What are some alternatives?

When comparing Active Collab and SympoQ, you can also consider the following products

Asana - Asana project management is an effort to re-imagine how we work together, through modern productivity software. Fast and versatile, Asana helps individuals and groups get more done.

JitBit Helpdesk - JitBit is a web-based help desk and ticketing software solution

Basecamp - A simple and elegant project management system.

iHelpDesk - iHelpdesk is cloud based help desk service, cloud based SaaS help desk software

Wrike - Wrike is a flexible, scalable, and easy-to-use collaborative work management software that helps high-performance teams organize and accomplish their work. Try it now.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

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