Software Alternatives, Accelerators & Startups

Abby Connect VS LiveAgent

Compare Abby Connect VS LiveAgent and see what are their differences

Abby Connect logo Abby Connect

Abby Connect is the top-rated, US-based virtual receptionist team with elite training, custom call handling, free extended hours, and a 14-day free trial.

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • Abby Connect Landing page
    Landing page //
    2023-06-24

Do you want to work with a US-based firm that continually improves their features and services based on customer feedback and invests in elite training and genuine employee happiness that you can hear delivered on each and every call? Then, Abby Connect is the virtual receptionist for you.

Recently rated as the #1 Legal Answering Service, #1 Answering Service and #1 Virtual Receptionist Service, Abby Connect Virtual Receptionists take pride in being a leader in the customer service industry. Abby Connect was built by the Strum family, who today all still work within the company in different positions, which fosters a tight-knit family environment.

Abby is completely different from their competitors for several reasons including extensive and continuous training, over-the-top customer service and focus on customer happiness, and our dedication to giving to our employees and our local community. As a company, when it comes to our employees and clients we always support each other, celebrate everyone’s accomplishments, pick each other up during tough times, and listen to their wants and needs.

  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

Abby Connect

Website
abby.com
$ Details
paid Free Trial $299.0 / Monthly (100 Receptionist Minutes)
Platforms
Abby Connect App Abby Connect Dashboard
Release Date
-

Abby Connect features and specs

  • Live Virtual Receptionist: Yes
  • Live Chat: Yes
  • 24/7 Call Answering: Yes
  • Bilingual Support: Yes
  • Dedicated Receptionist Team: Yes
  • Customized Client Intake: Yes

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Abby Connect videos

Anthony Bolden Reviews Abby Connect Virtual Receptionists

More videos:

  • Review - Virtual Receptionist & Answering Service | Abby Connect
  • Review - Abby Connect Virtual Receptionists

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to Abby Connect and LiveAgent)
Help Desk
2 2%
98% 98
Customer Support
1 1%
99% 99
Business & Commerce
100 100%
0% 0
Customer Service
0 0%
100% 100

Questions and Answers

As answered by people managing Abby Connect and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Abby Connect and LiveAgent

Abby Connect Reviews

We have no reviews of Abby Connect yet.
Be the first one to post

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

What are some alternatives?

When comparing Abby Connect and LiveAgent, you can also consider the following products

AnswerConnect - 24/7 Live Call Answering Service

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

HelloSells - Putting You in the Lead.24/7 Lead qualification service for sales & marketing teams. Boost your conversion rate & improve your ROI with lead capture, qualification & appointment booking.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

MoneyPenny - Track time and expenses, issue professional invoices and manage projects in one place. MoneyPenny is the best solution for your business.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.