Software Alternatives, Accelerators & Startups

1stdibs VS LiveAgent

Compare 1stdibs VS LiveAgent and see what are their differences

1stdibs logo 1stdibs

Antique and Modern Furniture, Jewelry, Fashion & Art

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • 1stdibs Landing page
    Landing page //
    2023-09-03
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

1stdibs

Pricing URL
-
$ Details
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Platforms
-
Release Date
2001 June

1stdibs features and specs

  • Headquarters: New York, NY

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

1stdibs videos

1stdibs Is Gunning for the Offline Market, CEO Says

More videos:

  • Review - Ross Paul from 1stdibs @ LOGIN Startup Fair 2017

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to 1stdibs and LiveAgent)
Online Marketplace
100 100%
0% 0
Customer Support
0 0%
100% 100
Shopping
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing 1stdibs and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using 1stdibs and LiveAgent. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare 1stdibs and LiveAgent

1stdibs Reviews

The best online sites to buy gently used designer furniture when you live in NYC
Proof that it pays to shop around, we found an Eames lounge chair in rosewood and black leather for $4,999 (on sale from $6,250), and another, similar chair, sans ottoman from the same seller in Brooklyn, for $3,950. (In fact, this seller seems to specialize in these Eames loungers, offering them in all kinds and colors, including white, red, and orange. If you're seriously...
13 Best Online Second-Hand (Used) Furniture Stores for USA etc (2020)
Do you crave treasures that are unique, quirky and traffic stoppin? 1stDibs has you covered. Owner Michael Bruno calls his site “the world’s leading online marketplace for the most beautiful things on earth.”
Where to Buy Vintage Furnishings Online
1stdibsThe grande dame of online vintage shopping, 1stdibs revolutionized the furniture industry in 2001 when its founder, Michael Bruno, launched an e-commerce site featuring treasures found at Paris’s famous marché aux puces. Since then, the site has remained a go-to for discerning design lovers hunting anything from carpets to jewelry to fine art. Beware, this is where...

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Social recommendations and mentions

Based on our record, 1stdibs seems to be more popular. It has been mentiond 10 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

1stdibs mentions (10)

  • is there anything wrong with this diamond?
    Well, I don’t know where you live. But I’m sure you can look up references/referrals in your area. If not Cartier will not disappoint. If you want to look online. I recommend 1stdibs.com. Their sellers are 100% vetted. I’ve been working with them for 7 years. Source: about 1 year ago
  • Japanese Tin Space Toy Mechanical Bank, 1950's
    I can tell you one thing, these toys in perfect shape command big money. They really are beautiful. I did a post not long ago about a futuristic friction car - the kind where you pull the car back on a hard floor then release it to go forward. The price range for it seemed to be in the $5,000.00 range, and there was a perfect one on 1stdibs.com for $6,500.00. Source: over 1 year ago
  • Whenever I am sad, I, too, sit amongst my beige purses and wonder, why did no one ask me if I'm okay?
    She'll have to pawn them off when the divorce happens. She'll go on 1stdibs.com. Source: over 1 year ago
  • lb Kofod Larsen Danish Mid Century Modern Lounge Chair Imported By Selig....
    There ARE several anomalies in this chair compared to ones I have seen with the EXACT same build as this that are or have been for sale on places like "1stdibs.com" - that MAIN difference being that beneath the cushions, where on ALL the other chairs I have seen what amounts to cloth/fabric STRAPS of some sort of elasticity beneath the main seat cushion & the cushion fo the ottoman - where My Chair has the exact... Source: over 1 year ago
  • 1stDibs Coupon
    A well-known home marketplace brand, 1stDibs promotes goods and services on Antique and Modern Furniture, Jewelry, Fashion & Art. Top home marketplace companies like Spoonflower, Field + Supply, and Browze compete with 1stDibs. In the cutthroat online home marketplaces market, 1stdibs offers more expensive goods and services for sale. Source: over 1 year ago
View more

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

What are some alternatives?

When comparing 1stdibs and LiveAgent, you can also consider the following products

Chairish - Shop Chairish, the design insider's source for the very best in vintage and contemporary furniture, decor and art.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Kaiyo - Kaiyo is an online marketplace for pre-owned furniture that was built to last. Whether hunting for the perfect piece or creating space for something new, Kaiyo makes it easy to make a better choice.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Everything But The House (EBTH) - Buy and sell one-of-a-kind items from the best estate sales

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.