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1msg.io VS Zendesk

Compare 1msg.io VS Zendesk and see what are their differences

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Sales pipeline software that gets you organized. Helps you focus on the right deals, so easy to use that salespeople just love it. Great for small teams. featured
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1msg.io logo 1msg.io

1msg.io — WhatsApp Business Web and automation tools for Customer Support, Sales & Marketing. WhatsApp multiple agents, Team Inbox, Chatbot, Developers API, Broadcast

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
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Not present

Autoresponders, chatbots, broadcasts, team inbox chat to boost WhatsApp customer experience and grow your Business

  • Zendesk Landing page
    Landing page //
    2024-05-06

1msg.io videos

No 1msg.io videos yet. You could help us improve this page by suggesting one.

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Zendesk videos

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Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to 1msg.io and Zendesk)

1msg.io

Zendesk

WhatsApp
100 100%
WhatsApp
0% 0
Customer Support
0 0%
Customer Support
100% 100
APIs
100 100%
APIs
0% 0
Help Desk
0 0%
Help Desk
100% 100

Questions and Answers

As answered by people managing 1msg.io and Zendesk.

What makes your product unique?

1msg.io's answer

  • WhatsApp Business API - Connect Official Business API for developers and businesses
  • WhatsApp Inbox Chat - Send and receive messages, any files, connect as many operators as you like
  • No-Code Chabot’s Builder - Build a unique bot for any task, automate incoming WhatsApp requests
  • WhatsApp auto-replies - Create welcome messages, reminder messages and notifications for customers
  • WhatsApp Bulk Messaging - Send bulk promotional messages without the risk of bans
  • Mobile APP Chat - Stay in touch with your customers at any time with the mobile app
  • Direct API for developers - Use the deployed documentation and SDK for your WhatsApp Business API integrations

Why should a person choose your product over its competitors?

1msg.io's answer

  • High conductivity of requests - Service handles millions of requests per day, many available servers, multiple endpoints available, customized webhooks, constantly expanding integration options.
  • Detailed documentation - We are constantly completing and expanding the WhatsApp documentation so you can take advantage of all the integration features with the Official WhatsApp API
  • Best price - No additional fees, everything is included. After connecting WhatsApp API, you will have access to: Team inbox Chat, WhatsApp Broadcast, Chatbots and Chatbot Builder, as well as auto-replies without restrictions.
  • Meta's official solution - Stable operation of the number, no bans. You will be connected to the Official WhatsApp Business API solution and will be able to claim the Green Tick and other benefits of an Official WhatsApp Business account

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare 1msg.io and Zendesk

1msg.io Reviews

We have no reviews of 1msg.io yet.
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Zendesk Reviews

9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com
The 19 Best Call Center Software (& Features You Need) in 2022
Built on one of the most extensive customer service platforms, Zendesk offers a call center solution for businesses of every size. With automatic ticket creation, agents can take advantage of Zendesk's slick help desk features to help customers across every channel.
Source: blog.hubspot.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
After Tawk.to, Zendesk is the largest company in the live chat technology sector by market share. It also dominates niche, adjacent markets. The Danish company’s popularity seems to stem from its well-rounded suite of services and features.
Source: www.tidio.com
Top 21 Salesforce’s Competitors and Alternatives
Zendesk develops and sells customer-service software. Sales teams use SaaS-based Zendesk Sell to boost productivity, streamline processes, and enhance pipeline visibility. Zendesk’s full-year 2021 revenue increased 30% to $1.3 billion.
Source: bstrategyhub.com

Social recommendations and mentions

Based on our record, Zendesk seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

1msg.io mentions (0)

We have not tracked any mentions of 1msg.io yet. Tracking of 1msg.io recommendations started around Oct 2023.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 7 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 1 year ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 1 year ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
View more

What are some alternatives?

When comparing 1msg.io and Zendesk, you can also consider the following products

WATI - No-code chatbot builder for WhatsApp Business

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Respond.io - Turn Every Conversation into Business Results

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

360dialog - 360dialog is a mobile app marketing automation platform that allows app publishers to engage and convert users.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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