BotStar Reviews and details

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Reviews

1. 

   quannguyen13    

   Freshman at RMIT University | almost 3 years ago
    

   Good tool to improve personal skills and apply in university project !

   I am currently in college and have been using Botstar for over 1 year. For me, learning how to use this platform is quite easy and combined with the promotion, the price is reasonable for students. Thanks to BotStar, I was able to apply chatbot to some SMBs and clubs on campus, thereby developing my relationships and skills.

   🏁 Competitors: Chatfuel, Botbanhang

   👍 Pros:    The price of the pro version is good|Dashboards make it easy for me to review, edit, or update.

   👎 Cons:    It would be great if there were more tutorials and examples of complex, advanced flow chatbots to learn from.

2. 

   Laura_Rachael    

   Public Relations Specialist at Fashion Crossover London | almost 3 years ago
    

   Love it ! Now I have more time, better mood to improve to product & service quality.

   Pretty good for my business budget. The application of chatbot has helped me reduce a burden when I no longer have to do the same things over and over again.

   🏁 Competitors: ManyChat, Botsify

   👍 Pros:    Having average knowledge about coding and intergrations would help you come up with many potential things.|Can create basic calculations from which to calculate money, total bill.

   👎 Cons:    Need more example of advance tool like api or coding stuff.

3. 

   Eric Phan    

   Marketing at Keuka College | almost 3 years ago
    

   That is a wonderful chatbot .

   It can work as a seller with a smooth conversation with predefined data and collected information.

   🏁 Competitors: ManyChat

   👍 Pros:    "being able to set up all necessary data in conversation to customers with a smooth flow. handle effectively by striving quickly data from cms support with a range of useful and urgent-needed function like scheduling appointments, displaying web in the chat box"

   👎 Cons:    Unless you have an intensive knowledge of coding, you will not be able to spoil all further applicable features of that chatbot

4. 

   Erica Lopez    

   Business Developement Manager at E-learning Films | almost 3 years ago
    

   User-friendly chatbot creator for non-tech savvy.

   • Never took a programming/coding course but I was still able to easily set up a chatbot flow myself.
   • I just need to save 3 cups of starbucks to be able to use the pro version - reasonable price.

   🏁 Competitors: Chatfuel, ManyChat

   👍 Pros:    Well designed|Fast debugging|Great price|Super simple

   👎 Cons:    Smart delay feature

5. 

   Rodriguez Acacia    

   Manager at Kashi | almost 3 years ago
    

   WYSIWYG - What you see what you get !

   That's what got me excited when I was introduced to BotStar. Simple and intuitive, a good choice if you don't want to spend too much time learning how to set up a chatbot flow.

   👍 Pros:    Eye catching visual|Affordable price|Regular updates

   👎 Cons:    Some bugginess still to be worked out

6. 

   Giang Wilson    

   Operation Executive at Camel Creek Adventure Park | almost 3 years ago
    

   Great chatbot tool to set up automatic response

   I am helping my business building a chatbot that can give them a suitable games base on their age and height. And in BotStar, I was able to import all of my business’s game data easily and take out this data to use again in the chatbot flow. The bot work smoothly as I expect.

   🏁 Competitors: Chatfuel

   👍 Pros:    Cms feature to store product data|Great support team|The condition in connectors allow me to filter a lot senarioes to match the customer's information|Google sheet integration|Ability to talk with human when customers require to talk with human

   👎 Cons:    Smart delay feature|Send email to the customer to confirm their information|The ability to change the bot background

7. 

   ericphan12    

   almost 3 years ago
    

   A marvelous chatbot

   With the smart user interface, that is good for beginners to take up their chat builder.

   🏁 Competitors: Manychat 

   👍 Pros:    Easy to learn to start|Smoothy processing with no lag and sending the appropriate notification for warning chat builder|Collect and store information into cms for data analytics using and so forth

   👎 Cons:    Sometimes, there are some bugs/problem with the function

8. 

   David Edward    

   Business Analytis at JP Schilderwerken | almost 3 years ago
    

   Impressive chatbot platform for a newbie

   In begin stages, I really don't know where to start and what to do. However, after a day with tutorials, I can build a simple bot for myself. With all the features, it nearly adapt my expectation for what a bot can do. Also, I can see firsts result while using this platform as a assistance to help me get closer to be in relationship with customers.

   🏁 Competitors: Botsify, Lnabot

   👍 Pros:    Beautiful visual bot flow|Have a free version with key features|- automate replies on both chat conversation and comments through campaign feature|- advanced features for high-tech people to elevate our system|- allow adding my partner to handle edge cases from our customers

   👎 Cons:    Process in using some features is a little bit complicated, so they need to improve and simplify it. if not, i'am afraid that some fastidious won't like this.

9. 

   Kay Jane    

   Marketing Executive at Hiscox | almost 3 years ago
    

   Impressive chatbot platform for a newbie

   In begin stages, I really don't know where to start and what to do. However, after a day with tutorials, I can build a simple bot for myself. With all the features, it nearly adapt my expectation for what a bot can do. Also, I can see firsts result while using this platform as a assistance to help me get closer to be in relationship with customers.

   🏁 Competitors: Botsify, AahaChat

   👍 Pros:    Beautiful visual bot flow|Have a free version with key features|Broadcast and campaign for automated marketing steps|Update new features with clearly roadmap and instruction

   👎 Cons:    There're some tiny problems when using specific features such as integration, but i've heard botstar are updating them so improve platform's performance so can't wait for this.

10. 

    Theodore Smith    

    Event Operations Manager at Debonair Corporate Events | almost 3 years ago
     

    Suitable chatbot to help you collect customer's information 24/7

    Our company is holding an event which last four days and in these four days the customers will do a lots challenges in order to achieve the final prize. So at the end of that day, the team leaders will need to report us back the activities they have done.

    Thanks to the chatbot, our customers won’t need to contact us or go to the receptionist to report their status. They can fill in anytime they want 24/24 and look for the event’s information. Customers only need to contact our staff when they can’t find the answer inside the chatbot through Human Takeover feature.

    🏁 Competitors: AahaChat, Landbot

    👍 Pros:    Automatically collect customer data and caculate those information|Store customer data and show them again anytime they want|Connect with a thirt party to transfer the data from the chatbot to our customer management platform|Coding inside the chatbot

    👎 Cons:    I am happy with the current chatbot so far

11. 

    Henry Pham    

    Communication & Fundraising Officer at Atypic | almost 3 years ago
     

    Easy to build chatbot platform + great customer support

    I am not a technical person so I was quite cautious when looking for a tool to support our clients which require fast response and give out suitable service match my customer. And I found BotStar, the Bot Builder is very amazing, it is extremely easy to set up and start working. I was able to design the automatic response flow myself with just some drag and drop actions. I love it.

    The support team is very helpful as well, super quick to respond with the solutions to my troubles! My website has two versions which are French and English and they have supported me in building my own multilingual chatbot that can give out two languages inside one chatbot.

    🏁 Competitors: ActiveChat.ai, LiveChat

    👍 Pros:    Great step by step tutorial|Allow you to import the product data directly inside the chatbot using csv|Eye catching visual|Great support team

    👎 Cons:    Activecampaign direct integration|Slow product updates

12. 

    Emily Miller    

    Manager at Original U.S. Restaurant | almost 3 years ago
     

    Saving your cost with automatic support 24/7

    Our restaurant booking and order rate have increased a lot in the past few months. Our customers can instantly order their food, view the menu right, make the payment in the chatbot flow without calling our restaurant staff. Our staff only need to call the customer back to confirm some information if necessary. This bot helps us save a lot of money, we don’t have to hire another employee to do take the order online anymore.

    🏁 Competitors: ManyChat, Botsify

    👍 Pros:    Checkpoint feature to save my customer orders|Fast response 24/7|Stripe payment integration|Saving cost|Easy to setup|Email notification to the bot owner whenever we have a new order

    👎 Cons:    Calander webview don't have the option to select our restaurant available dates|Don't have any other payment integration beside stripe

13. 

    James Robert    

    Customer Service at Island Health | almost 3 years ago
     

    A right solution at a right time

    My patients used to complain to me that it's so inconvenient when they have to call me or even come to my clinic to book a seat. But this situation doesn't happen anymore with the help of BotStar. Now. my patients can schedule an appoitment with me in their available time and contact me in a more flexible way.

    🏁 Competitors: Landbot, Harafunnel

    👍 Pros:    Get notification via my email when someone book an appoitment|Chat with human directly with human takevoer feature|The well-prepared documentation and tutorials for beginners

    👎 Cons:    Maybe on botstar's dashboard, they need to add some more statics and analysists so that i can have a more proper view to my customers.|Other things, for me, it's pretty smooth and excellent!

14. 

    Jeremy Ricketts    

    Working at Independent Fine Art Professional | almost 3 years ago
     

    So good for a Marketing Agency

    Being an agency industry, the various adaptation to our customers is really neccesary. Sometimes, we can handle all the conversation from customer in each specific fields, but when using BotStar, the bot which I build help me proactive in supporting customers and improve customer satisfaction.

    🏁 Competitors: Chatfuel, ManyChat

    👍 Pros:    - branded-app solution to customize our domain|- automate replies on both chat conversation and comments through campaign feature|- allow adding my partner to handle edge cases from our customers|- advanced features for high-tech people to elevate our system

    👎 Cons:    Process in using some features is a little bit complicated, so they need to improve and simplify it. if not, i'am afraid that some fastidious won't like this.

15. 

    Alex Laws    

    Project Management at General Electric | almost 3 years ago
     

    A worthy-trying platform

    I've tried many chatbot platforms, and I have to say that BotStar is so friendly with simple but optimized interface. I get fall in love with this platform for a very first sight and after using it for nearly one year, I've got some great achieve when the rating rate of our satisfying customers is increasing. Due to that, I can sell more and get more benefits to my business.

    🏁 Competitors: Landbot, ManyChat

    👍 Pros:    Easy to use|Help me to automation some steps related to customer support|Save time and effort to get a good result

    👎 Cons:    Still has a few bugs which affect to flow procees of my bot

16. 

    Jane Smiths    

    Customer Success Staff at Midigator | almost 3 years ago
     

    Wonderful experience on a chatbot platform

    My experience at BotStar is such a wonderful journey. After trying several chatbot platforms, I think BotStar is good enough to get my review. Compared to its cost, the benefits from it are amazing. Not only my sales are improved, but also customer relationships are better than ever.

    🏁 Competitors: ManyChat, Landbot

    👍 Pros:    Amazing customer support team. always show me how to overcome any question in a very clear way and easy to follow.|Support non-tech folks. i find myself smart while using this app cos it doesn't require you to know technical stuff. the joy of setting up features is wonderful. so i think the patform is quite easy to use|Saving cost. i got 13,000 conversations after 2 months deploying the bot on my sites. it only costs me a small billing. such an amazing tool!

    👎 Cons:    There are bugs sometimes but the team takes actions very quickly.

17. 

    TrenMao    

    Marketing Specialist at LEWIS Global Communications | almost 3 years ago
     

    A must try chatbot platform

    I am a Marketing Specialist and I always trying to find a solution to enhance my working process. By the time when our customers support services were overload and we don't have time to do other tasks, I find BotStar, an easy and eye catching chatbot platform that can help me give out auto response to my customer anytime in the days and give out answers to common questions and send them follow up messages.

    🏁 Competitors: ManyChat, Landbot

    👍 Pros:    Comment trigger that can help you response automatically to facebook post's comment x|Broadcast and campaign to send follow-up messages to customers|Can integrate with our website as well|Have otn topic block to use

    👎 Cons:    Haven't had whatsapp integration|Smart delay|Need many steps to save customer data

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